Hej mvrp008,
Tack s? mycket f?r att du skickade ditt klagom?l och jag ?r verkligen ledsen att h?ra om ditt problem med Lucky Creek Casino. Till?t mig att st?lla n?gra fler fr?gor till dig innan vi g?r vidare.
Kan du sn?lla meddela sedan n?r ?r ditt konto helt verifierat? Sedan n?r exakt ?r ditt uttag v?ntande? N?r pratade du med casinot senast och vad handlade det om?
Observera att vi rekommenderar att du v?ntar minst 14 dagar f?r att din verifiering/?terkallelse ska behandlas, speciellt om det ?r din f?rsta beg?ran n?gonsin.
Ser fram emot ditt svar.
H?lsningar,
Nick
Hello mvrp008,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Creek Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when exactly is your withdrawal pending? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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