I received a email about a appreciation chip i tried to use it and it said a deposit is required before redemption is allowed.

So i make a small deposit and lost it then i used the appreciation chip for a level 3 vip player that has a 600 dollar M.C.O i then complete the required playthrough and make the request for the 600 in bitcoin.

They proceeded to lag and drag their feet way past the 5 to 7 business days I wastold it would take. It hets to day 7 and they escalated it or so i was told the next day my vip status is taken away and they start to say it is 10 business days for the time frame.

Then on the 10th business

Day it is escalated again this time by a cs manager named bryan and he assured me that it would be processed shorlty.

Then on the 11th business day i came back and asked for an update because they are now past the 10 business day and they tell me it is escalated for a 3rd time. (That was the day before yesterday)

Then today i ask for yet another update and they said it was Denied for me using 2 in a row? That was a lieand when i call them on the lie they then came back and said my deposit was not bug enough and that is why they are counting it as 2 in a row?

I went through the terms again and it doesn't say that in There anywhere......

How is this right or fair? It doesn't say a deposit of 30 has to Be made to use the appreciation chip. It just said a deposit is required with mo amount given....

Dear Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify how much you deposited?
• Was any particular rule cited as a justification for the casino's actions?
• Could you please share a screenshot of your transaction history with the deposit and the bonus visible?
• Is there a maximum win limit from the bonus you activated and played?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The deposit was small but it had two purposes they want a small deposit to verify crypto addresses.

I have had to re-verify my account

Several times they restart my vip level all the time for no reason and i think they mess my account up when they do this. Because they request alot of information again each time. This being the 5th time they have done it i kinda know what is going to be done to delay my withdrawal because it is all stuff they have done in the past so i try to stay ahead of it when they do that to my account. To prevent the delay mentioned.

I asked about coundraw it being the fastest withdrawal method they offer and was told i meet all requirements except i have only deposited 40 out of the 100 in crypto they require.

So i made the 60 deposit right away and then they still denied my request and voided my win??? When i was assured it would be processed by my host Max Hill , and a manager named Bryan.

The rule they referenced was [two in A row]

When i said that was not true the representative said that my deposit before the chip redemption was not a 30 doll deposit

Mind you i was a level 3 vip when i first asked for it to be escalated (i was told to do so after 5 business days had passed by Max Hill)

On that 5th business day when i asked for

Max i was told he was sick by Eve Hill (no relation i asked)

She said she would escalate it like he said to do. She didn't and i think she was the one that took away my vip status.

I was a level 3 vip when the conversation with Eve Hill took place the next day i was no level at all.

The level 3 vip appreciation chip code legend3 has a 600 max cash out.

I will send then other information shortly.

Thanks for your detailed explanation.

So far I haven't received any further information on my email from you.

• I would kindly ask you to send the screenshot of your transaction history with the bonuses activated with the deposit in between visible and any supporting communication if available.

Send the information to my email at [email protected]

I'll wait for your response.

This is the screenshot you asked for i also emailed it to you but it is saying waiting for

Me

To

Reply

As an be seen in that sreenshot they had even took the amout out that was over the withdrawalable amout for my coupon

Is this stillan ongoing case ? You guys haven't answered and only have 1 hour left on the clock ? What going on here ? This was an important win for me especially with Christmas right around the corner.....

Or are you just going to

Let the clock

Run out

And them get away with cheating me like this?

Thank you very much, Mikeydee707, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Whats the deal with transferring my case

To other representatives? This is the third time it has been done? Are we ever goimgmto get to the bottom of this? And really its not cool the price bit coin was at when they did this was half what it is at now so they screwed me over royally i could have gotten double

What i won in the value increase

Alone

Hi Mikeydee707,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Lucky Legends Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And of course they Are Being ignorant and just Ignoring this issue because they know they are in the wrong for What they did to me on this one. They will just preten it didn't happen and there will be no consequences for their actions ot is disheartening and dishonest and disrespectful to behave like this they are a professional casino arent they?

Still no response yet? They are not going to even talk about it ? They know they are in the wrong it obvious domt you think so?

Hi Mikeydee707,

We usually receive some response from the casino but so far there's radio silence. Hopefully, they will reply soon.

It doesn't appear theyare going to even acknowledge what theyhave done.....guilty much....a much too much.....

Hi Mikeydee707,

We received a message stating that the person in charge of the casino's complaints was ill and is now on vacation. I'm afraid we will have to wait a bit longer to make some progress with the complaint. I will set the timer for another ten days and see if we receive a reply by then.

How unprofessional only one person at the casino to handle all complaints? With the way they operate it has to be way more then one person can handle......

Is the complaint guy still sick? Or on vacation?

Hi Mikeydee707,

The casino representative is on vacation. There's not much we can do but wait. I suggest setting the timer for another week and if there's no response by then, we will close the complaint with a penalty. I'm afraid that's all we can do right now.

Greetings all,

Apologies for the delay, we were off for the holiday, can't deny it was very pleasant. So HAPPY NEW YEAR to everyone. ??

We have reviewed the account but require further information from the head of the approvals department before we can comment properly, once we have reply we'll let everyone know the situation.

Best wishes,

Lucky Legends

Thank you Lucky Legends Casino team for your reply. We will wait for your statement.

Greetings all,

When we initially reviewed the account the funds had been removed entirely as there were technically consecutive free chips, there was a $4 deposit to separate them but this is well below the minimum deposit value of $30 required to be considered a deposit/play session between free chips. We then reviewed the terms and conditions of the casino and it seems that particular rule was being enforced by the approvals department however had been neglected to be included in the terms and conditions.

Due to the circumstances we appealed to the approvals director personally and pointed out the omission, he agreed with our finding and the funds were returned to your account and approved as a withdrawal Mikeydee707.

Please visit our service department to update your Bitcoin address. Once this is complete we should be able to get that payment out the door for you.

Best wishes,

Lucky Legends

Thank you casino guru's you are the best

Nothing was returned to my account though?

Hi all,

Thank you for your replies.

Dear Lucky Legends Casino team,

Please let us know when the funds are returned to Mikeydee707's balance.

Greetings all,

The withdrawal has already been approved as mentioned, please update your Bitcoin address Mikeydee707 so we can assist in payment. Also, please keep in mind moving forward that $30 is the minimum valid deposit amount to qualify for a free chip between deposits.

Best wishes,

Lucky Legends

I updated it 2 days ago with a representative first name of miles i think

Greetings all,

Thank you for your cooperation Mikeydee707, we have forwarded the approved withdrawal to our payouts department for express disbursal. Hopefully it will be dipatched shortly, let us know when it arrives.

Best wishes,

Lucky Legends

I received it thanks

Dear Mikeydee707,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter