Lucki Red Casino i njihova grupa kazina izgradili su poverenje sa mnom tokom nekoliko meseci, po?ev?i od maja 2024., omogu?avaju?i mi da pola?em i povla?im velike iznose.
Me?utim, kada je moj kombinovani bilans u grupi dostigao oko 16.000 dolara, prestali su da mi pla?aju, navode?i sme?ne razloge. Od tog ukupnog iznosa, 8.920 dolara je bilo na mom Lucki Red ra?unu.
Moj nalog je verifikovan nakon ?to sam im poslao svoja dokumenta, zavr?io verifikaciju lica i u?estvovao u telefonskom pozivu od 30. maja 2024.
U maju sam postao VIP u Club Vorld grupi i obe?ali su mnoge pogodnosti: ?Kada ste VIP, mo?ete o?ekivati mnogo vi?e nego obi?no—specijalne ponude, dnevne bonuse, ekskluzivne napojnice, celih devet jardi. Ima?u li?nog doma?ina koji ?e se brinuti o vama jedan na jedan."
Poslali su mi brojne bonuse na depozit, a uspeo sam da isplatim nekoliko puta iz grupe, uklju?uju?i i Lucki Red. Podigao sam 1.200, 2.154 i 3.927 dolara od Lucki Red-a, a svi su pla?eni odmah bez ikakvih problema.
Nakon mnogih depozita, moj bilans u njihovim kazinima se akumulirao na oko 16.000 dolara, sa 8.920 dolara posebno u Lucki Red-u. Odjednom su prestali da mi pla?aju. Sada ovo posmatram kao prevaru dizajniranu da ukrade sredstva nakon izgradnje poverenja uz ponovljene depozite.
30. jula 2024. poslali su mi slede?u e-po?tu:
?Zdravo Pavle,
Nadam se da ste dobro.
Nakon daljeg pregleda va?ih naloga ?irom na?e grupe, na? bezbednosni tim je zatra?io dodatne dokumente kako bi potvrdio va? izvor sredstava.
Otpremite slede?e dokumente:
Izvod iz banke za poslednja tri meseca
Snimci ekrana va?eg kripto nov?anika koji prikazuju depozite od pro?le nedelje"
Dao sam bankovne izvode i snimke ekrana koje su tra?ili, iako su mi zadavali probleme oko obima transakcija. Nisu bili zadovoljni sa samo dva meseca transakcija i zahtevali su vi?e—na kraju, morao sam da im po?aljem preko 9 stranica izjava koje su obuhvatale nekoliko meseci.
Iako je moj nalog ve? bio verifikovan, znao sam da je ovo taktika za odlaganje ili izbegavanje pla?anja. Na kraju su odobrili dodatne dokumente koje sam podneo i rekli mi po drugi put da je moj nalog u potpunosti verifikovan.
Evo nekoliko primera pote?ko?a kroz koje su me doveli:
?Hvala vam ?to ste dali snimak ekrana va?eg Bitcoin nov?anika. Ovo je prihva?eno. Me?utim, da bismo nastavili i obradili povla?enja, na?em bezbednosnom timu je potrebna kopija tromese?nih izvoda iz banke."
?Vidim da ste naveli april–maj 2024., ali tako?e otpremite mart–april 2024. i jun–jul 2024."
?Tim za bezbednost je pregledao va?e izjave, ali po?to su dobili samo naslovnu stranu, ne mogu da ih prihvate. Zahtevaju kopiju cele va?e izjave da bi potvrdili izvor sredstava."
Nakon ?to su im poslali vi?e stranica, kona?no su odobrili zahtev za izvor sredstava 7. avgusta 2024:
?Lucki Red Cashier Team
Sre, 7. avgust, 2:46
Zdravo Paul,
Nadam se da si dobro.
Hvala vam ?to ste nas obavestili o novoj adresi. Odobrio sam va?e dokumente i a?urirao va?u adresu u svim na?im kazinima. Va? nalog je sada u potpunosti verifikovan i a?uriran. Sre?no u kazinu!"
Uprkos verifikaciji mog naloga po drugi put, jo? uvek nisu obradili nijedan moj dobitak. Onda su uveli novi izgovor:
?Zdravo Pavle,
Hvala vam ?to ste nam se vratili.
Na? tim za uskla?enost je pregledao va?e izjave i ne mo?e da prona?e nijednu evidenciju koja pokazuje transakcije ka i sa kripto razmene. Potrebna nam je izjava koja pokazuje takve transakcije."
Objasnio sam da ne povezujem svoj kripto nov?anik sa svojim bankovnim ra?unom i da ne mogu da pru?im ono ?to tra?e. Me?utim, stalno su insistirali da pru?im dokaz o tome kako kupujem i prodajem kriptovalute:
?Zdravo Pavle,
Nadam se da si dobro.
Kontaktirao sam na? tim za uskla?enost i objasnio ?ta ste rekli o tome da ne koristite svoj bankovni ra?un za uplatu u va? kripto nov?anik. Oni moraju da znaju kako kupujete i prodajete kriptovalute i da zahtevaju dokaz o tome."
Odgovorio sam objasniv?i da ne trgujem kriptovalutama. Moj Bitcoin je dr?an u vi?e nov?anika, a izvor mog Bitcoina je bila trgovina gotovinom sa prijateljem pre mnogo godina.
?Dragi Petre,
Kao ?to sam ranije pomenuo, ne kupujem i ne prodajem kriptovalute. Ne trgujem kriptovalutama. ?ini se kao da odugovla?ite sa mojim povla?enjem. Zanimljivo mi je ?to kada sam deponovao i izgubio novac u va?em kazinu, nije bilo pitanja u vezi sa mojim kripto depozitima. Ali sada kada sam pobedio, odjednom ste zabrinuti. Dao sam sve ?to ste tra?ili."
Uprkos tome, razgovor se odu?io, a oni su neprestano tra?ili dokaze koje ja jednostavno nemam. O?igledno mi je da samo poku?avaju da izbegnu isplatu mog dobitka.
Lucki Red Casino je licenciran od strane vlade Kurasaa, a njihov operater licence ne zahteva od kazina da tra?e izvor sredstava. Jasno mi je da se radi o izgradnji poverenja i, nakon zna?ajnih depozita i dobitaka, poku?aju kra?e sredstava.
Lucky Red Casino and their group of casinos built trust with me over a few months starting in May 2024, allowing me to deposit and withdraw large amounts.
However, when my combined balance across the group reached around $16,000, they stopped paying me, citing ridiculous reasons. Of that total, $8,920 was in my Lucky Red account.
My account had been verified after I sent them my documents, completed face verification, and participated in a phone call since May 30, 2024.
In May, I became a VIP at the Club World group, and they promised many perks: "When you're a VIP, you can expect much more than usual—special offers, daily bonuses, exclusive tips, the whole nine yards. You’ll have a personal host to take care of you one-on-one."
They sent me numerous deposit bonuses, and I managed to cash out a few times from the group, including Lucky Red. I made withdrawals of $1,200, $2,154, and $3,927 from Lucky Red, all of which were paid promptly without any issue.
After many deposits, my balance across their casinos accumulated to around $16,000, with $8,920 specifically at Lucky Red. Suddenly, they stopped paying me. I now view this as a scam designed to steal the funds after building trust with repeated deposits.
On July 30, 2024, they sent me the following email:
"Hello Paul,
Hope you are well.
Upon further review of your accounts across our group, our security team has requested additional documents to confirm your source of funds.
Please upload the following documents:
A bank statement for the last three months
Screenshots of your crypto wallet showing deposits from the last week"
I provided the bank statements and screenshots they requested, though they gave me a hard time about the volume of transactions. They weren’t satisfied with just two months of transactions and required more—ultimately, I had to send them over 9 pages of statements spanning a few months.
Even though my account had already been verified, I knew this was a tactic to delay or avoid payment. They eventually approved the extra documents I submitted and told me for the second time that my account was fully verified.
Here are some examples of the difficulties they put me through:
"Thank you for providing a screenshot of your Bitcoin wallet. This has been accepted. However, to proceed and process withdrawals, our security team requires a copy of three months of bank statements."
"I see you provided April–May 2024, but please also upload March–April 2024 and June–July 2024."
"The security team reviewed your statements, but since they only received the front page, they cannot accept them. They require a copy of your entire statement to confirm the source of funds."
After sending them multiple pages, they finally approved the source of funds request on August 7, 2024:
"Lucky Red Cashier Team
Wed, Aug 7, 2:46 AM
Hi Paul,
I hope you are well.
Thank you for informing us of your new address. I have approved your documents and updated your address across all our casinos. Your account is now fully verified and up to date. Best of luck in the casino!"
Despite verifying my account for a second time, they still didn’t process any of my winnings. Then they introduced a new excuse:
"Hello Paul,
Thank you for getting back to us.
Our compliance team has reviewed your statements and cannot find any records showing transactions to and from a crypto exchange. We need a statement showing such transactions."
I explained that I don't link my crypto wallet to my bank account and cannot provide what they’re asking for. However, they kept insisting I provide proof of how I buy and sell crypto:
"Hello Paul,
Hope you're well.
I contacted our compliance team and explained what you said about not using your bank account to deposit into your crypto wallet. They need to know how you are buying and selling cryptocurrency and require proof of this."
I responded by explaining that I don’t trade crypto. My Bitcoin was kept in multiple wallets, and the source of my Bitcoin was a cash trade with a friend years ago.
"Dear Peter,
As I mentioned earlier, I am not buying and selling cryptocurrencies. I do not trade crypto. It seems like you're stalling my withdrawal. I find it amusing that when I deposited and lost money at your casino, there were no questions regarding my crypto deposits. But now that I’ve won, you're suddenly concerned. I have provided everything you've asked for."
Despite this, the conversation dragged on, with them continuously demanding proof that I simply don’t have. It’s obvious to me that they’re just trying to avoid paying out my winnings.
Lucky Red Casino is licensed by the government of Curacao, and their license operator doesn’t require casinos to ask for the source of funds. It’s clear to me that this is a case of building trust and, after significant deposits and winnings, attempting to steal the funds.
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