I reguest windrawal 25.05.2021 nad wit and wait chat support pomies wait and last time 1.06.2021. promises 2-4 day and now suport is silent

Dear preziorek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I wanted to ask if LUCKYBET has such a problem. because the man from chat says that their cash withdrawal system does not work, that there is a problem with the system and they do not pay anyone and he does not know when it will change for me, it is funny or he is mocking me, I have been waiting for 3000 € money since 25/05/2021 and first they promised a week, then another 2-4 days and now they say that they do not know when and I am getting very degraded every day and I do not know if there is really a problem or they just do not want to give me 1000 € win they sent earlier and 10 000 more left and I am very afraid that they want to take this money from me

Thank you very much, preziorek, for your replies. Could you please advise which payment method you have opted for?

I use CRYPTO BTC .because such methods they told me to have I sent 1000 € and then I ordered 3000 € 25/05/2021 to this day, gentlemen often promised nothing many times and now they say that they do not know when, because with the system of ordering payments, they apparently do not pay anyone a little to strange people They don't complain anywhere

Thank you very much, preziorek, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

It is very unfair I do not understand how there can be such a place in general that a person plays and if he is lucky and wins, they do not want to give him a win. There is really nothing to attach to. Verified angle And everything is ok, moreover, they sent 1000 € and now some fairy tales to me, the chat guy tells me that the payout system has technical problems. mo how can i experience so much stress every day. Thank you very much for the words of support, you are great that you try to help people if you can give a donation, as soon as they give me my money, I will send it as possible because I don't know I don't want to say something stupid, thank you again

Hello preziorek!

From now on, I will be taking care of your complaint. I would like to invite Luckybet Casino's representatives into this discussion in order to help us resolve the issue with your withdrawal.

and Mr.Martin do you can help my ???

finally, a specific date to a week, so June 15, 2021, the week will be until Tuesday, June 22, 2021 and you say that I should not worry, soon I will receive money, it sounds specific, so I hope that it will be like this because you can not tell someone like that from so on, so I'm waiting until June 22, 2021

How would you, Mr. Martin, increase this time to Tuesday 22nd because I believe that you can't buy like that from people and probably until Tuesday he fulfills his promises

We would like to ask Luckybet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We have been informed by the player, that outstanding balance from this complaint has been payed already, therefore the classification of this complaint is now changed to 'resolved'.