They asked for my documents ,which I sent .same documents I've sent in my usual casino and got paid using it. Here they drag and drag ask for unnecessary things like your card does not have your name on give us something from the bank showing the card is linked to your account number.tge bank manager was stunned and asked if this place was legit or scammers coz realy  there is no need for this. He gave me a letter on a letter head from the bank I sent it the next day the casino is still asking for same thing .I forwarded it and told them if they are not will to pay they must just say and stop playing games..they drag their withdrawal process so long where as st first the support said it takes about 2-3 days to verify and 3-5 days for payment to clear it's not veen the case here. These ppl respond only once a day or in 2 days I've realised they dont wanna pay. They have very nice games but needed to make sure before staying with them now I realise I nearly got scammed.

Dear Zandile,

Thank you for contacting Casino Guru and letting us help you with your issue. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that Magik Slots Casino has a stricter verification process, but it's not unusual. I recommend you to find out what documents exactly the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal. 

Best regards,

Peter

Zandile informed us that his account has been approved. We will leave the complaint open until he receives his withdrawal. 

Dear Zandile,

you forwarded us an email from the casino stating you broke the maximum bet rule. If this is the case, there is not much we can do. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like max bet. 

Best regards,

Peter

Dear Zandile,

Can we consider the case closed? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Best regards,

Peter

I dont know casino rules , so wanted to hear from u guys if they were fair or just were doing things their wrong ways as they are known to have a bad behavior? Because I know they van see when a person is getting and playing if they knew I was breaking protocol why didn't they stop me before I finished the wager?

Dear Zandile,

Thank you for the reply. Unfortunately, it is not how it works. The casino sets the limits and rules for their bonuses and the players have to read and follow them. On the other hand, I couldn't find any maxbet restrictions on their website. Which bonus exactly did you play with?

Best regards,

Peter

They gave me a free no deposit bonus and stated after you finish the wager you can withdraw which they told me ,I'm done with wager then they tried to make as if they couldn't verify my account. Once they realized they couldn't play games with account mo more they verified it and came up with a new reason not to pay.

The 30% betting they talking about on their t&c is only talking about deposits in this case I did not deposit.

Hi Zandile,

Thanks for the response. I contacted the casino and now we will wait for a reply. 

Best regards,

Peter

Thank you, 

@Zandile

In order to investigate your concerns, kindly provide us with your casino username.

Kind regards

Magik Slots Casino

Ndlovukazi

Dear Casino Guru and Zandile

Please be advised that we are unable to locate any account linked to the username Ndlovukazi or with the email address [email protected] nor with the first name Zandile. 

In this matter, we are unable to provide any account related assistance.  For general matters, please check the casino's terms and conditions. 

We wish you all the best.

Kind regards

Magik Slots Casino

Dear Zandile,

Could you please provide the requested information?

Best regards,

Peter

I dnt know what problem is with these people but they are lying I will send a screen shot I've just logged on now

Peter I'm sending u a screenshot of an email from then with my email address they  denied ,name n username kindly dnt show my details to everyone on the casino guru app

Here is more proof they even approved my account verification ,what kind of ppl are these

This is the casino I played at 

Dear Zandile,

If you take a closer look at the name and logo of the casino, you will notice your complaint is about a different casino we currently don't have in our system. I will write you an email and we will discuss the issue. I will now close this complaint as rejected since it is not about Magik Slots Casino.

Best regards,

Peter

Here is more proof they even approved my account verification ,what kind of ppl are these..I played at Magik Casino not magik slots casino