Hello,

I paid out on April 16, 2025, and I still haven't received any money or anything else.

The live chat and the employees don't really help and keep putting me off every day.

As of now, I can only advise everyone not to use this casino.

Kind regards

Hallo,

ich habe am 16.04.2025 ausgezahlt noch immer habe ich keinen geldeingang oder sonst was.

Der Livechat sowie die Mitarbeiter helfen auch nicht wirklich weiter und vertr?sten mich tagt?glich.

Ich kann stand jetzt nur jedem davon abraten dieses Casino zu nutzen.

Freundliche Grü?e

Dear Weihnachtsbaum,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

It's been 13 days today, and the response I receive is the same every day. Regarding verification, it says everything's fine.

Best regards, I hope for quick help

Hallo,

heute sind bereits 13 Tage vergangen , die Antwort die ich erhalte ist jeden Tag die selbe. Bzgl. Verifizierung steht dort passt alles.

Beste Grü?e ich hoffe auf schnelle Hilfe

Dear Weihnachtsbaum,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Thank you very much, yes I am doing well so far.

I hope you too?

Unfortunately, I am currently annoyed with this casino every day.

I still haven't received any payment, no email, nothing at all, unfortunately.

Best regards

Hallo,

Vielen Dank ja mir geht es soweit gut.

ich hoffe ihnen auch ?

bedauerlicherweise ?rgere ich mich aktuell leider jeden Tag über dieses Casino.

Ich hab immer noch keine Auszahlung erhalten keine Email einfach rein garnichts leider.

Beste Grü?e

Thank you Weihnachtsbaum for all the information provided so far. I will now forward your complaint to my colleague Romi ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

So just wait and they'll get back to you?

also einfach warten und sie melden sich wieder ?

Update:

When I try to log in to Malina, it says her account is being verified, which was clear.

At the moment I can only advise everyone not to use this casino.

especially since the use of this casino violates German law both for the consumer and for the casino, as I found out later (no license).

After the weekend I will actually contact the authorities and point out to payment service providers like Mastercard and Revolut that this is illegal, at least in Germany.

Best regards

Update:

Wenn ich mich aktuell versuche bei Malina einzuloggen , steht ihr Konto wird überprüft war ja klar.

ich kann aktuell echt nur wirklich jeden davon abraten dieses Casino zu nutzen.

zumal die Nutzung dieses Casino gegen deutsches Recht verst??t sowohl für den Verbraucher , wie auch für das Casino wie ich im Nachhinein festgestellt habe (Keine Lizenz).

Ich werde mich dann nach dem Wochenende tats?chlich mit den Beh?rden in Verbindung setzen , bzw. die zahlungsdienstleister wie Mastercard , Revolut darauf hinweisen ist ja zumindest für Deutschland betrachtet illegal.

Beste Grü?e

Update:

Received my money.

Many thanks and best regards

Update:

Habe mein Geld erhalten.

Vielen Dank und beste Grü?e

Thank you, Weihnachtsbaum, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

www.kpvfaw.com