Zdravo Akkkk , drago mi je!
Zovem se Matej i pomaga?u vam u ovom slu?aju. Da?u sve od sebe da vam pomognem da re?ite ovaj problem ?to je pre mogu?e.
Po?to nismo dobili dokaze o va?im prethodnim zahtevima za zatvaranje naloga, koji bi pominjali zavisnost od kockanja, mislim da bi najbolji korak ka re?avanju ove ?albe bio da krenemo od samog po?etka procesa samoisklju?enja.
Kada se prijavljujete za samoisklju?ivanje, jasno navedite razlog za deaktivaciju va?eg naloga i navedite vremenski period. Tako?e, imejl ?Subject" treba da bude jasno ozna?en i lako prepoznatljiv po?to kazino podr?ka prima mnogo zahteva dnevno. Ako je ozna?eno vidljivo, ima?ete ve?e ?anse da va? zahtev bude odobren ?to je pre mogu?e.
Primer poruke koju mo?ete poslati kazinu:
Naslov e-po?te: Zahtev za samoisklju?ivanje
Podaci o igra?u:
ime:
prezime:
Ro?enje:
Prijava u kazino:
E-mail adresa:
"Pozdrav Malina kazino,
Pi?em da vas obavestim da ?elim da odmah i na neodre?eno vreme isklju?im iz ovog kazina i da za ceo ?ivot ne primam bilo kakav marketin?ki materijal u vezi sa kockanjem.
Razlog moje odluke je taj ?to bolujem od zavisnosti od kockanja.
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?ivanje i da se samoisklju?enje ne mo?e ukinuti pre isteka dogovorenog perioda."
Molimo po?aljite jo? jedan e-mail sa gore navedenim tekstom na [email protected] (molim vas i da mi po?aljete CC na [email protected] u kopiji) i obave?tavajte me o svakom daljem razvoju doga?aja. Hvala vam unapred na strpljenju i saradnji.
Hello Akkkk, nice to meet you!
My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.
Since we have not received the evidence of your previous account closure requests, that would mention gambling addiction, I think the best step towards the resolution of this complaint would be to start from the very beginning of the proces for self-exclusion.
When applying for the self-exclusion, please clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example of a message you can send to the casino:
Email subject: Self-exclusion Request
Player’s info:
First name:
Last name:
DOB:
Casino login:
E-mail address:
"Greetings Malina Casino,
I’m writing to inform you that I wish to exclude immediately and indefinitely from this casino and from receiving any gambling-related marketing material for a lifetime.
The reason for my decision is that I am suffering from gambling addiction.
I acknowledge that I will not be allowed to rescind my self-exclusion and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another e-mail with the text stated above to [email protected] (please also CC me at [email protected] in the copy) and keep me informed about any further developments. Thank you for your patience and cooperationin advance.
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