Hello! Welcome to our live customer support!

AS OF 21/1/2025

I REQUESTED A WITHDRAWAL

Alexandros

I need a few minutes to check it, please stay in the chat and I will return shortly.

WHY IS IT DELAYED SO MUCH?

Alexandros

Mr. Konstantine, as I was able to check, your withdrawal has been delayed, and I sincerely apologize for that.

I have forwarded your request again to the relevant department so they can expedite the process for you and ensure you receive your funds as soon as possible from us.

Again, apologies and thank you for your patience once more.

Is there anything else I can do for you?

WHEN WILL I RECEIVE MY MONEY?

WHAT IS THE ISSUE?

Alexandros

Unfortunately, I cannot provide an exact timeline as I am not a member of our financial department.

I just ask for a little patience, and you will receive your funds as normal.

WITH WHOM CAN I SPEAK FROM THE FINANCE DEPARTMENT?

Alexandros

Unfortunately, the only communication line is through our live chat.

CAN I SPEAK TO THE CASINO GURU?

Alexandros

You can send an email if you wish to [email protected]

Is there anything else I can do for you?

Γει? σα?! Καλωσ?ρθατε στη ζωνταν? υποστ?ριξη πελατ?ν μα?!

ΑΠΟ 21/1/2025

ΕΧΩ ΖΗΤΗΣΕΙ ΜΙΑ ΑΝΑΛΗΨΗ

Alexandros

Χρει?ζομαι λ?γα λεπτ? για να το ελ?γξω, παρακαλ? με?νετε στη συνομιλ?α και θα επιστρ?ψω σ?ντομα.

ΓΙΑΤΙ ΚΑΘΥΣΤΕΡΕΙ ΤΟΣΟ ΠΟΛΥ

Alexandros

Κυριε Κωσταντινε οπω? μπορεσα να ελεγξω η αναληψη σα? εχει καθυστερησει και εχετε την ταπεινη μου συγγνωμη για υτο

Προωθησα εκ νεου το αιτημα σα? στο αρμοδιο τμημα μα? ωστε να επισπευσει η διαδικασια για εσα? και να λαβετε τα χρηματα σα? το συντομοτερο δυνατο απο εμα?

Και παλι συγγνωμη και ευχαριστω για την υπομονη σα? και παλι

Υπ?ρχει κ?τι ?λλο που μπορ? να κ?νω για σα?;

ΠΟΤΕ ΠΑΙΡΝΩ ΤΑ ΧΡΗΜΑΤΑ ΜΟΥ

ΤΙ ΘΕΜΑ ΥΠΡΧΕΙ

Alexandros

Ακριβε? χρονικο περιθωριο δεν μπορω να γνωριζω καθω? δεν ειμαι μελο? του οικονομικου μα? τμηματο? μα?

Λιγη υπομονη σα? ζητω μονο και θα λαβετε τα χρηματα σα? κανονικα

ΜΕ ΠΟΙΟΝ ΜΠΟΡΩ ΝΑ ΜΙΛΗΣΩ ΑΠΟ ΤΟ ΟΙΚΟΝΟΜΙΚΟ ΤΜΗΜΑ

Alexandros

Δυστυχω? η μονη γραμμη επικοινωνια? ειμαστε εμει? μεσω τη? ζωτανη? μα? συνομιλια?

ΝΑ ΜΙΛΗΣΩ ΜΕ ΤΟ CAZINO GURU

Alexandros

Μπορειτε εαν θελετε να αποστειλετε ενα email [email protected]

Υπ?ρχει κ?τι ?λλο που μπορ? να κ?νω για εσ??;

Dear kostas2260,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made successful withdrawals from the casino in the past? NO Have you collected your winnings with the help of a bonus? NO

?χετε κ?νει επιτυχε?? αναλ?ψει? απ? το καζ?νο στο παρελθ?ν; OXI ?χετε συγκεντρ?σει τα κ?ρδη σα? με τη βο?θεια εν?? μπ?νου?;OXI

Thank you very much, kostas2260, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kostas2260,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Malina Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what is the withdrawal's current status? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which kostas2260 can expect his withdrawal to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal has been paid out on February 4th.

We hope this helps us resolve the matter.

Best regards,

MalinaCasino team

Dear Malina Casino representative,

thank you very much for the update.

Dear kostas2260,

can you please confirm your winnings have been paid out so we can successfully close this complaint as resolved?

Dear kostas2260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

While it appears that this issue has been resolved, without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.