I have been block on Whatsapp. When I will make withdrawal an amount of rm180.19

Dear Midjapi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate and confirm that your account has been fully verified in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

The time I make withdrawal.. The agen megabet casino,block me already.. This my first time to join this said company...

Could you please confirm that your account has been fully verified in the past? Have you passed the KYC account verification successfully? 

Yes I'm always verified my account.. But three is not have any transfer money from the said company in that amount I when to withdraw.. By the way what is KYC means?

If it is hard to help us ..this kind of problem it's okay.. But I have nothing confident anymore to play game in casino online.!!!

Hi,

Firstly, I would strongly recommend against sharing your bank details in public forums. I have marked your reply as sensitive, so no one can see it.

Secondly, KYC verification (known as Know Your Client), is the process whereby a business verifies the identity of its clients and assesses their suitability, along with the potential risks of illegal intentions towards the business relationship. The term can also refer to the bank regulations and anti-money laundering regulations that govern these activities.) Please understand, that without verifying your account, you won’t be able to receive any winnings. This is a standard procedure in a vast majority of casinos.

Lastly, do I understand it correctly that your account has been blocked after requesting a withdrawal?

Thank you very much in advance for your reply.

Yes. Absolutely my account block already when I make a withdrawal.. So one thing I ask to petronela.. Can you help me to solve this problem.. To get my money back.

Thank you very much Midjapi for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Midjapi,

I am very sorry to hear about your problem with the casino. Would you be so kind and send us a screenshot of your conversation or forward to us the email from MegaBet Casino support, please? Thank you in advance.  

Dear Midjapi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.