I played a bet in a slot and won 60 thousand pesos, I immediately asked the cashier to withdraw the money, she did not answer me again and then I took out my money and did not give it to me, she proceeded to block me, I informed the casino complaint area And 3 months have passed where they tell me that I have to wait. They are telling me that it is not a serious casino, I do not recommend it at all, the cashier scammed me and they did not take charge, in addition to the fact that she continues to charge people with credits (it is the number that I attached in the photo). I attach the photos of what is described in this case

Jugué una apuesta en un slot y gane 60 mil pesos , inmediatamente le pedí a la cajera retirar el dinero, no me volvió a responder y luego saco mi dinero y no me lo dió, procedió a bloquearme , le informé al área de quejas del casino y ya pasaron 3 meses donde me dicen que tengo que esperar . Me están re boluda ando no es un casino serio, no lo recomiendo en absoluto la cajera me estafó y no se hicieron cargo , además de que ella sigue cargando créditos a la gente (es el número que adjunto en la foto ) . Adjunto las fotos de lo descrito en este caso

Hello francoeliasjose,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MegaFaraon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they ever specify the reason of the block?

Looking forward to your answer.

Regards,

Nick

My account is verified, the last time I talked to the casino was yesterday and they keep telling me that I have to wait, which has been 2 months since I won my prize, I won the prize with real money, I have the deposit slip from the cashier that he scammed me. They didn't block my account, I keep logging into my account, only the cashier withdrew my money and didn't give it to me.

Mi cuenta está verificada , la última vez que hablé con el casino fue ayer y me siguen diciendo que debo esperar lo cual han pasado 2 meses desde que gane mi premio, el premio lo gané con dinero real tengo el comprobante de depósito a la cajera que me estafó. No me bloquearon la cuenta yo sigo entrando a mi cuenta solo que la cajera retiró mi dinero y no me lo dió.

Thank you francoeliasjose for all the information provided. I will now forward your complaint to my colleague Stefan ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear francoeliasjose,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear MegaFaraon Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can attach it here or send it to my email address [email protected].

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear francoeliasjose,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. It appears that this casino operates without any sort of license, so there is also no regulatory authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I am sorry I could not be of more help on this occasion.

Kind regards,

Stefan