Dragi Mihal,
Nakon detaljnog ispitivanja predmetnog slu?aja, ustanovljeno je da e-mail koji je dat za ovog igra?a odgovara aktivnom nalogu u na?em sistemu. ?ini se da mo?e do?i do neslaganja ili nesporazuma. Predmetni ra?un ostaje otvoren i nije pro?ao nikakvu proceduru zatvaranja. Na?i podaci ukazuju na jedan depozit napravljen u decembru 2023. godine, koji je iskori??en istog dana i igra? od tada nije bio prijavljen. ?tavi?e, nismo konfiskovali nikakvu imovinu niti smo saop?tili bilo kakve nepravilnosti u vezi sa aktivnostima prijavljivanja u vezi sa IP adresom igra?a na ovaj nalog.
Verujemo da je mo?da do?lo do zabune sa drugim kazinom, jer na?a evidencija ne ukazuje na bilo kakve razlike ili probleme sa ra?unom u pitanju.
Ukoliko su potrebne dodatne informacije, ne oklevajte da nas kontaktirate. Posve?eni smo pru?anju dodatnih detalja ili poja?njenja potrebnih za efikasno re?avanje ovog pitanja.
Srda?an pozdrav,
Metaspins tim za korisni?ko iskustvo
Dear Michal,
After thorough examination of the case at hand, it has been established that the email provided for this player corresponds to an active account within our system. It appears there may be a discrepancy or misunderstanding. The account in question remains open and has not undergone any closure procedures. Our records indicate a single deposit made in December 2023, which was utilized on the same day and player has not been logged in since. Furthermore, we have neither confiscated any assets nor communicated any irregularities pertaining to login activities associated with the player's IP address to this account.
It is our belief that there may have been confusion with another casino, as our records do not indicate any discrepancies or issues with the account in question.
Should further information be necessary, please do not hesitate to contact us. We are committed to providing any additional details or clarification required to address this matter effectively.
Kind Regards,
Metaspins Customer Experience Team
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