K?ra Michal,
Efter noggrann granskning av det aktuella fallet har det konstaterats att e-postmeddelandet f?r denna spelare motsvarar ett aktivt konto i v?rt system. Det verkar som om det kan finnas en diskrepans eller missf?rst?nd. Kontot i fr?ga ?r fortfarande ?ppet och har inte genomg?tt n?gra st?ngningsf?rfaranden. V?ra register visar att en ins?ttning gjordes i december 2023, som anv?ndes samma dag och spelaren har inte varit inloggad sedan dess. Dessutom har vi varken konfiskerat n?gra tillg?ngar eller kommunicerat n?gra oegentligheter relaterade till inloggningsaktiviteter associerade med spelarens IP-adress till detta konto.
Det ?r v?r ?vertygelse att det kan ha f?rekommit f?rv?xling med ett annat casino, eftersom v?ra register inte indikerar n?gra avvikelser eller problem med kontot i fr?ga.
Om ytterligare information skulle beh?vas, tveka inte att kontakta oss. Vi ?tar oss att tillhandah?lla ytterligare information eller f?rtydliganden som kr?vs f?r att l?sa detta ?rende p? ett effektivt s?tt.
V?nliga H?lsningar,
Metaspins Customer Experience Team
Dear Michal,
After thorough examination of the case at hand, it has been established that the email provided for this player corresponds to an active account within our system. It appears there may be a discrepancy or misunderstanding. The account in question remains open and has not undergone any closure procedures. Our records indicate a single deposit made in December 2023, which was utilized on the same day and player has not been logged in since. Furthermore, we have neither confiscated any assets nor communicated any irregularities pertaining to login activities associated with the player's IP address to this account.
It is our belief that there may have been confusion with another casino, as our records do not indicate any discrepancies or issues with the account in question.
Should further information be necessary, please do not hesitate to contact us. We are committed to providing any additional details or clarification required to address this matter effectively.
Kind Regards,
Metaspins Customer Experience Team
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