Good afternoon. Here, the casino is not working for the third day. I would like you to find out more about why... on their website it is written that repair work is in progress. But it can't be like this for long. Please sort it out. I have there will be 143 dollars left on the account, and I also ordered 160 dollars from them, but they have not yet arrived... a total of 303 dollars

Добрий день .тут така справа казино не працю? вже трет?й день? я б хот?в щоб ви б?льше д?знались в них чому...в них на сайт? пише шо йдуть ремонтн? роботи.але не може так бути довго .Розбер?ться будь-ласка .В в мене там на рахунку залишидось 143 долара ? ще я замовляв в них 160 долар?в вони мен? ще так ? не прийшли..Разом 303 долара

Dear vanya.tkach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have visited the website, and this is what I found (please see the picture below):

The casino seems to be closed. Unfortunately, I’m not sure if it’s permanent or temporary. Could you please advise if you tried contacting the website directly? Did it happen in the past or this is for the first time you're experiencing difficulties accessing your account and the website itself?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Hi Ivan, Minny Casino is currently unavailable due to site maintenance. We will contact you as soon as the maintenance is complete. We apologize for the inconvenience.

Hello, our site is currently undergoing regular maintenance and will be back up and running soon.

I started playing there not long ago, I don't know if they had this before. Their site was still working on Sunday ..

Прив?т ?ване, Казино Minny зараз недоступне через техн?чне обслуговування сайту. Ми зв'яжемося з вами, як т?льки техн?чне обслуговування буде завершено. Ми просимо вибачення за незручност?.

Прив?т Зараз наш сайт проходить регулярний ремонт ? незабаром ми знову запрацю?мо.

Я там не давно почав ?грати я не знаю чи в них таке було ран?ше.в них сайт ще працював в нед?лю ..

I can't understand how it is possible to close the site and the money will disappear... and no one was warned

я не можу зрозум?ти як це можна сайт закрити а грош? що пропадуть...? н?кого не попереджували

I can't promise a time, but please wait until the maintenance is complete. thank you

They also wrote to me

Я не можу об?цяти час, але будь ласка, зачекайте, поки техн?чне обслуговування завершиться. Дякую тоб?

Ще таке мен? писали

I wrote to them to return all the money that I have on my balance sheet and those that I ordered earlier, but they have not yet arrived, but I have not received an answer yet...

я ?м писав хай мен? грош? вс? повернуть що в мене ? на баланс? ? т? що я ще ран?ше зомовляв но вони мен? ще не прийшли .але в?дпов?д? ще не отримував...

Hi Ivan,

We apologize that this site is still under maintenance.

Please rest assured that your money remains safe with us.

We will contact you when the site is back and the withdrawal is available.

We are very sorry for the inconvenience.

Hoping for your understanding.

Regards,

Minny Casino Support

Could you please forward the original emails from the casino to [email protected]? Thank you very much in advance.

sent you

в?дправив вам.

Thank you very much, vanya.tkach, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Vanya!

From now on, I will take care of your complaint. In order to proceed, I'd like to invite representatives of Minny Casino into this complaint in order to provide us with more information on the situation and help us with the resolution.

I have a total of 303 dollars in my account!!!

В мене на рахунку взагальному 303 долара!!!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Vanya!

Unfortunately, we were not able to get in touch with the casino, therefore we are not able to continue resolving this complaint and we are forced to close it as ‘unresolved’. The operator's website seems to be still 'under maintenance', when I checked at this point. Closing the complaint as unresolved will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.