U potpunosti sam verifikovao svoj nalog na sajtu pre nego ?to sam deponovao i igrao igrice, ?uo sam za ovaj monro.casino kod kazino gurua, pa sam odlu?io da im poku?am. Tako sam napravio nalog, verifikovao svoj nalog u potpunosti. I kontaktirao sam podr?ku u?ivo putem glasovnog poziva, razgovarali smo neko vreme i pitao sam je koliko dugo povla?enja obi?no traju i da li zaista pla?aju isplate, uverila me je da sajt pla?a i rekla mi je da se vreme povla?enja obi?no razlikuje u zavisnosti od kori??en metod povla?enja. Pa sam joj rekao da ?u koristiti kripto, a ona je rekla da to mo?e potrajati i do 3 dana, a moglo bi sti?i i pre toga. Tako da sam bio ube?en i deponovao sam, igrao nekoliko sportskih opklada i kazino, a onda sam hteo da se povu?em ju?e!! Moje povla?enje je odbijeno i zamoljeno je da kontaktiram tim za podr?ku. Kontaktirao sam ih i zatra?ili su da napravim video snimak dr?e?i svoju li?nu kartu, i po?aljem im putem ?askanja u?ivo ili e-po?te, ?to sam i uradio i poslao sam im na ?askanje. Korisni?ka podr?ka mi je rekla da je moj nalog u potpunosti verifikovan i da treba da izvr?im povla?enje, da ne?u imati nikakvih problema. Izvr?io sam povla?enje, za?udo nisam ga primio do danas! Ponovo sam kontaktirao podr?ku da se raspitam za?to moje povla?enje toliko traje, a onda mi je rekao da se moje povla?enje proverava i da treba da ?ekam 31 dan? 31 fking dan!! Ko to radi!!
Bio sam tako ljut jer mi nikada nisu rekli da povla?enje traje toliko, umesto toga me je podr?ka u?ivo sa kojom sam ranije razgovarao lagala!!!
mrzim ovaj kazino! Ovo je jedan od najgorih kazina ikada! I ne molim se da neko upadne u tu zamku. Zamislite da ne mogu da plate samo 123 evra...
Imajte na umu da nikada nisam prihvatio niti koristio bilo kakav bonus, zapravo nikada nisam dobio nikakav bonus!!
I verified my account fully on the site before depositing and playing games, i heard about this monro.casino at casino guru, so i decided to give them a try. So i created an account, verified my account fully. And i contacted the live support via voice call, we spoke for a while and i asked her how long withdrawals normally take and if they actually pay withdrawals, she assured me that the site is paying and she told me withdrawal time normally differs depending on the withdrawal method used. So i told her i will be using crypto, and she said it can take up to 3days, and it could arrive before that. So i was convinced and i deposited, played a couple of sport bets and casino too, then i wanted to withdraw yesterday!! My withdrawal got rejected and i was asked to contact support team. I contacted them and they requested i make a video filming holding my id, and send to them on live chat or email, which i did and i sent to them on chat. The customer support told me my account was verified fully and i should go ahead and place a withdrawal, that I won't be having any issues. I placed the withdrawal, surprisingly I didn't receive it till today! I contacted the support again to enquire why my withdrawal was taking so long, and then he told me that my withdrawal is being being verified and that i should wait for 31days? 31 fking days!! Who does that!!
i was so pissed cause they never told me withdrawal takes that long, instead the live support i spoke to earlier lied to me!!!
i hate this casino! This is one of the worst casino ever! And I don't pray anybody falls into ther trap. Imagine they can't pay only 123€...
Mind you i never accepted or use any bonus, infact i was never given any bonus!!
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