Zdravo,
Igrao sam u MonsterWin kazinu i osvojio 4.000 evra 1. aprila 2025. godine. Od tada sam podneo sva potrebna dokumenta za verifikaciju mog naloga.
Otpremio/la sam zvani?ni bankovni izvod u PDF formatu koji pokriva tra?eni period (07.03.2025. do 14.04.2025.), na kojem su prikazani svi podaci o ra?unu, IBAN, moje puno ime i prezime, kao i dolazne i odlazne transakcije. Tako?e sam poslao/la selfi sa svojom li?nom kartom i otvorenim sajtom kazina u pozadini, ta?no kako je tra?eno.
Me?utim, kazino stalno odbija dokumente bez jasnog obja?njenja. Svaki put kada otpremim ono ?to tra?e, oni menjaju datume ili tra?e ne?to novo, ?to deluje kao namerno odlaganje.
Njihov ?askanje u?ivo me je nekoliko puta zavaralo, govore?i mi:
Da nije potrebna verifikacija za prvih 500 evra — a ja ?ak ni to ne mogu da podignem.
Da je moj nalog ve? verifikovan — a ipak sam i dalje blokiran.
Da sam osvojio bonus od igre sa rakovima — ali nikada nije pripisan.
Verujem da su ovo taktike odugovla?enja kako bi se izbegla isplata mog legitimnog dobitka. Postupio sam u dobroj veri, pru?io sve ?to su tra?ili i odbijam da se odreknem novca koji sam s pravom osvojio.
Napomena: Kazino nikada nije zvani?no prihvatio isplatu jer me spre?avaju da verifikujem nalog. Navodim datum kada sam poku?ao da zatra?im isplatu (01.04.2025).
Molim vas, pomozite mi da re?im ovo i osiguram da primim svoju uplatu.
Hello,
I played at MonsterWin Casino and won €4,000 on April 1st, 2025. Since then, I have submitted all the required documents to verify my account.
I uploaded an official bank statement in PDF format that covers the requested period (07/03/2025 to 14/04/2025), showing full account details, IBAN, my full name, and both incoming and outgoing transactions. I also provided a selfie with my ID and the casino site open in the background, exactly as requested.
However, the casino keeps rejecting the documents without providing a clear explanation. Every time I upload what they ask for, they change the dates or request something new, which seems like an intentional delay.
Their live chat has misled me several times, telling me:
That no verification is needed for the first €500 — yet I can't even withdraw that.
That my account is already verified — yet I’m still being blocked.
That I won a bonus from the Crab Game — but it was never credited.
I believe these are stalling tactics to avoid paying out my legitimate winnings. I have acted in good faith, provided everything they asked for, and I refuse to give up the money I rightfully won.
Please note: The withdrawal was never officially accepted by the casino because they are preventing me from verifying the account. I am providing the date when I attempted to request the withdrawal (01/04/2025).
Please assist me in resolving this and ensuring I receive my payment.
Automatski prevedeno: