Good day. Played at this casino. I lost several deposits, in the amount of about UAH 1,500. then he made a deposit of 700 hryvnia and won 2243 on the leaves. ordered a payment. passed verification, uploaded all the documents required by the casino, and they were approved. first they told me that the withdrawal to the card up to 5 days ... after 5 days they told me that the financial department is being checked .. and in general every day the same thing .. they do not say the timing, then the financial department is checked, then the provider is processed)

Добрый день. Играл в данном казино. Не сколько депозитов проиграл, в размере около 1500 гривен. потом внес депозит 700 гривен и выиграл 2243 на ствавках. заказал выплату. прошел верификацию, загрузил все документы которые требовало казино, и они были одобрены . сначала мне сказали, что вывод на карту до 5 дней..после 5 днейц мне сказали, что идет проверка финансового отдела.. и вообщем каждый день одно и тоже ..сроков не говорят, то проверка фин отдела, то обработка провайдера )

Dear 88bootboy88,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I applied for payment on 01/23/2021. The verification took place the same evening. The support service told me that the application would be processed in a MAXIMUM up to 5 days .. After 5 days I was told that my account was being checked and they did not know about the deadline. Today I contacted the support service again and they told me that there was a problem with the payment system and they figure out why I had not received the money. But it seems to me that this is another deception and wasting time. Judging by other complaints, this happens to them all the time. Because in other companies I could withdraw money to my card within 24 hours without any problems.

Я подал заявку на выплату 23.01.2021. Верификацию прошел в тот же вечер. Служба поддержки мнее сказал, что заявка будет обработана МАКСИМУМ до 5 дней.. Через 5 дней мне сказали, что мой счет на проверке и они не знают о сроках. Сегодня я обратился снова в службу поддержки и они мне сказали, что неполадки с платежной системой и они разбираются почему я не получил деньги. Но мне кажется это очередной обман и затягивание времени. Судя по другим жалобам это у них постоянно случается. Потому что в других компаниях я без проблем выводил деньги на свою карту в течении 24 часов.

Thank you very much, 88bootboy88, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear 88bootboy88,

I’m sorry to hear that you’ve been experiencing complications withdrawing your funds. I will try my best to resolve your case as soon as possible.

I would like to ask Mosbets Casino to join this conversation and inform us of the current status of 88bootboy88’s withdrawal.

Dear 88bootboy88,

Have there been any new developments in your case?

We would like to ask Mosbets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Mosbets casinos said that there was a payment system error, so they don't know what to do .. Although other bookmakers can withdraw to my cards without any problems. For 2 weeks now they have been writing to me one thing and that they are working on a problem. Last time they wrote that they can send me an email. Piastrix wallet. That they have already ordered the cancellation from the payment system and I have to wait for the money to be returned to the account. Well, the second day has already passed and the money is still hanging. It seems to me that this is another excuse of the company to delay the payment or not pay at all

Казино mosbets сказали, что ошибка платежной системы поэтому они не знают, что делать.. Хотя другие букмекерские конторы вывод на мои карты без проблем. Уже 2 недели они мне пишут одно и то , что они работают на проблемой. Последний раз онинаписали, что могут вывести мне на эл. кошелек Piastrix. Что они уже заказали отмену у платежной системы и мне надо ждать когда вернутся деньги на счет. Ну уже прошли вторые сутки и деньги все так же висят. Мне кажется это очередная отговорка компанни, чтобы затянуть выплату или вообще не платить

I believe this organization is a scam. They did not even respond to this complaint in two weeks. Also interested in the question is why they have such a high rating, if they are clearly scammers and do not fulfill their rules and obligations.

Считаю, что данная организация является мошенниками. Они за две недели даже не ответили на данную жалобу. Тоже интересует вопрос почему у них такой высокий рейтинг, если они явно мошенники и не выполняют свои правила и обязательства.

Dear 88bootboy88,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.