This is not exactly a complaint where I am damaged, but a kind of disagreement with the casino policy, so I would like to know the experiences of other players .. it was about giving a happy monday bonus nowhere to do, I pay some 100-200 euros a week, and almost every Monday I feel annoyed because there is always too little bonus .. like, last week I had about 150 euros deposit and I got 3 euros bonus, so I wonder if it's realistic, and how does that bookmaker think to keep me as a player ??

Hello and thank you

Ovo bas i nije neka prituzba gdje sam ostecen, vec jedan vid neslaganja sa politikom kazina, pa bih volio da znam i iskustva drugih igraca.. radio se o tome da happy monday bonus daju nigdje veze, uplacujem nekih 100-200 eura sedmicno, i skoro svakog ponedjeljka se osjecam iznervirano jer uvijek bude premalen bonus.. tipa, prosle sedmice sam imao oko 150 eura depozita a dobio sam 3 eura bonusa, pa me zanima dal je to realno, i kako ta kladionica misli da me zadrzi kao igraca??

Pozdrav i hvala

Dear radovanc91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with casino? Have you been promised Happy Monday bonus under different circumstances or terms? Could you please advise if you have received any other bonus previously?

Looking forward to hearing from you.

Best regards,

Petronela

Dear radovanc91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.