My winnings were confiscated, and I was blocked on the grounds of supposedly violating some rules. After depositing copious amounts, I was suddenly blocked when I tried to withdraw. Last time, my winnings vanished after withdrawing and I couldn't withdraw due to only being evaluated. No warnings were given then. It's only once I've deposited enough and am finally eligible to withdraw, they accuse me of making multiple accounts and using a false name to justify blocking me. They refuse to listen to any of my arguments and won't return even a single penny. I haven't broken any rules so I want my money back.

私が違反したという、賞金は沒収で、ブロックされた。散々入金して、出金になった時にいきなりブロックされた。前回は賞金が出金してからなくなり審査だけで出金出來なかった。その時には言わずに、散々入金して、やっと出金となったらアカウントを複數(shù)作り、偽名を使っているからブロックと私の意見など何も聞かないで、お金も1円も返さない。私は違反などしていないから、お金を返してほしい。

Dear kumi1220,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus?

If there's any relevant communication between you and the casino, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regarding the IP address, I always play a casino with a few friends, and the Wi-Fi is the same, and it is difficult to register because I have bad eyesight, so I register from my mobile phone. Did. Another possible reason is that my husband, who is separated on the premise of divorce, has created an account for me, so it is also possible, but I have only created one account myself, and the casino The only thing I can think of is that the side made me make a lot of deposits, then let me make the deposits after knowing it, and gave me a reason to do so at the right time. If not, why didn't you tell me at the time of the previous withdrawal review? Please do something about it.

IPアドレスに関しては、友達數(shù)人といつも一緒にカジノをやっていて、Wi-Fiが同じになってしまったり、目が悪いからと登録がなかなかうまくいかないからと、自分の攜帯から登録してあげたりしました。もう一つ考えられる理由は、離婚前提で離れている旦那が私のアカウントを作った事があるのでそれも考えられますが、私本人はアカウントは一つしか作った事はないですし、カジノ側(cè)は、散々入金させてから、分かった上で入金させて、タイミングを見計らいそういう理由を付けてきたとしか考えられないです。でなければ何故前の出金の審査の時に言わなかったか、その出金は私が使ってしまい、出金には至らなかったですが、ならば入金分だけでも返さなきゃおかしい。なんとかして下さい。

This is the first time I've been to a casino and something like this happened. Everything was confiscated and even my account was deleted. I only have one account, and I do everything, including identity verification. The money is really money that I finally made a deposit. I don't even listen to the story with the feeling that it doesn't matter. It's a decision, so I have to delete my account without listening to what I have to say and return the money. Please help me. please.

カジノをやってきて、こんな事されたのは初めてです。全部沒収で、アカウントまで消されて。私はアカウントを一つしか作っていないし、本人確認でも、何でもします。お金は本當にやりくりして、やっと入金したお金なんです。そんな事も関係ないと言った感じで話しすら聞かないです。決定事項だから、変わる事はないと話しも聞かずに勝手にアカウントを消して、お金も返さないと。何とか助けて下さい。お願いします。

Thank you very much, kumi1220, for your reply.

• Could you please clarify how your ex-husband created an account for you? Is it the one account that you are currently using?
• Were your winnings accumulated with or without an active bonus?

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

Thank you, kumi1220, for getting back to us.

• Could you please clarify how your ex-husband created an account for you?
• Is it the one account that you are currently using or there are two different accounts?
• Were your winnings accumulated with or without an active bonus?

Dear kumi1220,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so.