Hello,

It has been two weeks that I am simply waiting to access my casino account to withdraw my money.

The refund from MR net has not yet been made because the site claims to have unlocked my account to withdraw my money, but when I enter my password, it is impossible to access it. And when I request a password reset, I do not receive it.

I am tired of waiting and need this money for my child's operation.

Thank you for bringing this to their attention

Bonjour,

Cela fais deux semaines que j'attends simplement d'avoir accès à mon compte de casino pour enlever mon argent.

Le remboursement de MR net n'as pas encore été fais parceque le site dit avoir débloquer mon compte pour prendre mon argent mais seulement que quand je mets mon mot de passe c'est impossible d'y accéder et quand je fais une demande de mot de passe pour une réinitialisation je ne la re?ois pas.

Je suis fatiguée d'attendre et j'ai besoin de cet argent pour l'opération de mon enfant.

Merci d'attirer leur attention

Hello Audreyechene,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why did the casino block your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, Yes my account was already verified and I had been using it for almost 10 or 11 months without problem until the casino decided to close my account for an IP conflict. My account remained blocked for almost a year and finally the CEG decided that I should be reimbursed after a complaint. And since then I haven't been able to get my money back! Before when I entered my data I was told that my account was blocked but since it told me that my account is unlocked I can't do anything. The last time I heard from them was 3 days ago and they told me to wait until the casino is still investigating my account connection problem for withdrawing my money. It's complicated and it's been going on for almost 3 weeks. I feel like I'm being cheated because in my opinion for MR.bet support it's normally a small problem

Hello Audreyechene,

Would it be possible to forward the CEG decision together with the communication between you and the casino to [email protected].

Dear Audreyechene,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.