Po?tovani ctmseccion02stiatc,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem.
Imajte na umu da je KIC veoma va?an i su?tinski proces, tokom kojeg kazino osigurava da se novac po?alje pravom vlasniku. Nijedan od ozbiljnih i licenciranih kazina ne shvata olako KIC.
Da li sam dobro razumeo da je verifikacija va?e kartice poslednja prepreka u dovr?avanju verifikacije naloga?
Koje ste dokumente do sada dostavili kazinu i kakav ste odgovor od kazina dobili?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear ctmseccion02stiatc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Do I understand correctly verifying your card is the last obstacle in completing account verification?
Which documents have you provided the casino so far and what response from the casino have you received?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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