I won €20,000 on June 23, 2025. I immediately requested a withdrawal. They said it would be processed within 48 hours. Then they asked me to confirm my Skrill account. I had €150 withdrawn on March 21, 2025, and it was processed within 24 hours. You have to confirm my account by March 2025. Which I did.

A total of four days have passed: two days for the withdrawal to be processed and two days for the Skrill account to be confirmed. It still hasn't been confirmed. Once, support said it would take 48 hours, but now it's over. I should be patient; it could take a while longer, with no time specified.

Ich habe am 23.06.2025 20000€ gewonnen. Habe sofort auzahlung beantragt. Es hie? binnen 48h wird es bearbeitet. Dann wurde verlang das ich mein skrill konto best?tigen soll. Ich habe am 21.03.2025 150e auszahlen lassen und in 24h bearbeitet. Musst in m?rz 2025 schon mal meine konto best?tigen. Was ich gemacht habe.

Es sind jetzt ingesamt 4 tage vergangen 2 tage für auszahlungs bearbeitung und 2 tage für skrill konto Best?tigung. Es wurde immer noch nicht best?tigt. Einmal sagt der support dauert 48h nun ist dies um ich soll mich gedulden kann noch dauern ohne zeit angabe.

Dear dejavu1205,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

As I said, I had to completely re-verify my account in March. I also had €150 withdrawn on March 21, 2025. Now it's €20,000, and they're asking for Skrill account verification again. This is just a delaying tactic. Nothing more. Support says they're being patient, even though all the stated deadlines have expired.

Wie gesagt habe mein konto im m?rz komplett neu verifizieren müssen. Habe auch am 21.03.2025 150e auszahlen lassen. Nun geht es um 20000euro es wird nochmal skrill konto Verifizierung verlangt. Das ist nur hinhalte taktik Mehr nicht. support meint geduldig zu sein ob wohl alle angegebenen fristen abgelaufen sind.

I sent Skrill account screenshots to support twice, but both were rejected.

I'm told to send a screenshot of my email address, and the deposit appears to have been made twice. It still gets rejected. I can't go any further.

Habe 2 mal skrill konto screentshots an support geschickt beide abgelehnt.

Mir wird gesagt ich soll eine screenshot schicken vo meine emailadresse und die einzahlung steht 2 mal gemacht. Trotzdem wird es abgelehnt. ich komm nicht mehr weiter.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dejavu1205,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika