Dragi davemacf31,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog problema koji imate. Da bismo bolje razumeli va?u situaciju i efikasno vam pomogli, molimo vas da nam pru?ite slede?e informacije:
- Koji je ta?an iznos koji ste tra?ili za povla?enje?
- Da li imate samo jedan zahtev za povla?enje sredstava na ?ekanju ili ih ima vi?e?
- Da li ste ranije uspe?no povukli sredstva iz ovog kazina?
- Mo?ete li potvrditi da li ste zavr?ili kompletan proces verifikacije KYC (Poznaj svog klijenta)?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
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Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear davemacf31,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're experiencing. To better understand your situation and assist you effectively, could you please provide the following information:
- What is the exact amount you requested for withdrawal?
- Do you have just one pending withdrawal request, or are there multiple?
- Have you successfully withdrawn funds from this casino before?
- Can you confirm whether you have completed the full KYC (Know Your Customer) verification process?
I hope we’ll be able to help you resolve this matter as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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