Poslali su mi e-po?tu tra?e?i vi?e informacija koje sam im ve? dao pro?le godine.
Evo teksta iz njihovog imejla:
Zdravo Ahmad,
?? Za?to sam dobio ovu e-po?tu?
Kada igra?i dostignu odre?ene pragove, po zakonu smo obavezni da izvr?imo proveru izvora sredstava , da bismo proverili kako se finansiraju va?i depoziti na MrK. Znamo da mo?e da deluje nametljivo, ali imate na?u re?; sve informacije koje po?aljete tretiraju se kao poverljive i bezbedno im pristupa samo na? tim stru?njaka.
?ta da radim dalje?
Po?to je va? nalog dostigao jednu od ovih ta?aka, ograni?ili smo va?e deponovanje i va?a povla?enja su na ?ekanju dok od vas tra?imo slede?e:
1? Informacije o va?im prihodima. Da li ste zaposleni ili samozaposleni? Ako jeste, javite nam ?ime se bavite. Ako ne, da li prihod dobijate od beneficija ili iz nekog drugog izvora?
2? Va? najnoviji bankovni izvod(i). Moramo da vidimo da vam se prihodi ispla?uju i depoziti MrK. Ako jedna izjava sadr?i oba, potrebno je da po?aljete samo jednu. Ako nije, mora?ete da nam po?aljete dva.
3? Dokaz o na?inima pla?anja. Mora?ete da po?aljete sliku svih na?ina pla?anja koji su kori??eni u poslednjem mesecu. Ne zaboravite da uklju?ite:
- Prvih 6 i poslednje 4 cifre dugog broja (koristite papir da pokrijete ostatak!)
- Ime
4? Propratna dokumentacija koja potvr?uje va? prihod. Ovo mo?e biti platni list koji se odnosi na prihode na va?em bankovnom izvodu, poresku prijavu, bankovni izvod koji pokazuje sredstva ili pravo na beneficije i nagradno pismo. Da?emo vam neke smernice o tome ?ta da po?aljete kada shvatimo va? izvor prihoda.
Kada budete spremni, po?aljite ih na [email protected] .
?to se mene ti?e, ovo je sve nebitno. Oni nemaju pravo da uskrate moj dobitak. Nije me briga da li ?e mi zatvoriti ra?un, ali moraju mi poslati mojih 800 funti.
Naravno, odgovorio sam im i objasnio da sam odlu?io da im ne ?aljem izvor sredstava kako bih pove?ao svoj mese?ni limit depozita od samo 300 funti. Sve je bilo dogovoreno, imao sam duge telefonske razgovore sa njima pro?le godine i u potpunosti sam sa njima sara?ivao.
Mislim da je ovu e-po?tu pokrenula gre?ka kada sam poku?ao da uplatim vi?e nego ?to sam imao jer sam ukucao brojeve u polje iako sam izabrao ￡50.
Obi?no odgovore u roku od jednog dana, ali to nisu uradili danas i jednostavno ne vidim za?to se moje povla?enje zadr?ava kada nisam uradio ni?ta osim uplatio ￡150 ukupno, igraj i pobedi. Kontaktiram vas rano u vezi sa ovim zbog nedostatka odgovora, ?askanja u?ivo i broja telefona. Njihovi automatski odgovori tvrde da im mo?e biti potrebno 5 radnih dana da jednostavno dobiju odgovor!
Rekao sam im sve ?to su od mene tra?ili i uradio sve ?to su tra?ili od mene u pro?losti. Ni?ta se nije promenilo tako da ne vidim razlog za ka?njenje u slanju mojih dobitaka.
They emailed me demanding more information which I already gave them last year.
Here is the text from their email:
Hi Ahmad,
?? Why have I received this email?
When players reach certain thresholds we are required by law to run a source of funds check, to verify how your deposits at MrQ are funded. We know it can seem intrusive, but you have our word; any information you send is treated as confidential and only accessed securely by our team of experts.
What do I do next?
As your account has reached one of these points, we've limited your depositing and your withdrawals are on hold whilst we ask you for the following:
1?? Information about your income. Are you employed or self-employed? If so, let us know what you do for a living. If not, do you get your income from benefits or another source?
2?? Your most recent bank statement(s). We need to see your income being paid to you anddeposits to MrQ. If one statement includes both, you only need to send one. If it doesn't, you'll need to send us two.
3?? Proof of payment methods. You'll need to send a photo of all payment methods used in the last month. Remember to include:
- First 6 and last 4 digits of the long number (use paper to cover up the rest!)
- Name
4?? Supporting documentation that verifies your income. This could be a payslip that relates to the income on your bank statement, a tax return, a bank statement showing funds or a benefit entitlement and award letter. We'll give you some guidance on what to send once we understand your income source.
Once ready, please send them to [email protected].
As far as I am concerned, this is all irrelevant. They have no right to withhold my winnings. I don’t care if they close my account but they must send me my ￡800.
I have of course replied to them and explained that I chose not to send them source of funds in order to increase my monthly deposit limit of just ￡300. Everything was agreed, I had long telephone discussions with them last year and I cooperated with them fully.
I think this email was triggered by an error when I tried to deposit more than I had because I typed numbers in the box even though I had selected ￡50.
They usually reply within a day but they haven’t done that today and I just don’t see why my withdrawal is being withheld when I’ve done nothing but deposit ￡150 in total, play and win. I am contacting you early about this because of their lack of response, live chat and phone number. Their automatic responses claim they can take 5 working days to simply get a response!
I have told them everything they asked me and done everything they asked of me in the past. Nothing has changed so I see no reason for the delay in sending me my winnings.
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