Hello

I played blackjack and my winnings were not credited, as someone reported here before.

I also have a screenshot of everything, and you can see that nothing has been added. Support is requesting IDs that don't exist because I was kicked out of the game or received a reload from the live casino.

Hallo

ich habe Blackjack gespielt und mein Gewinn wurde nicht gutgeschrieben wie schonmal jemand hier berichtet hat.

Habe auch alles auf Screenshot, man sieht wie nichts dazu gebucht wird. Der Support fordert Id s die nicht vorhanden sind da ich aus dem spiel gekickt oder einen reload vom live casino bekommen habe.

Dear gamblefrau,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Thank you for the screenshot.

Just to confirm, am I correct in understanding that the winnings which have not been credited to your balance are the ones without bet IDs?

And have all the rounds that do have bet IDs been properly credited to your balance?

I appreciate your clarification so we can better assess the situation.