Pretplatio sam se na Mistake i osvojio oko 50.000 € na?alost nisam mogao da povu?em iznos jer kazino ima ograni?enja povla?enja kako bi spre?ila igra?e da povuku svoje dobitke odjednom kada dostignu veliki iznos. Ovo naravno u nadi da ?e to ponovo prokockati. Na?alost, dobiv?i tako veliki i nesposoban da podignem svoj dobitak, prokockao sam svoj dobitak. Kao rezultat toga, poku?ao sam da vratim izgubljeni novac i deponovao oko €5000 vi?e. poku?aj da vratim svoje gubitke doveo je do toga da ne kontroli?em svoje postupke i svoje kockanje.
Nakon ?to sam izgubio ovaj iznos, prijatelj mi je rekao da je nezakonito da mi Mistake nudi usluge po?to sam ja holandski dr?avljanin i da je nelegalno da onlajn kazino nudi usluge holandskom dr?avljaninu bez dozvole holandskih vlasti. ?aljem e-mail mistake-u tra?e?i povra?aj deponovanog iznosa jer je bilo nezakonito da mi nude svoje usluge i pomenuo sam da vi?e ne kontroli?em svoje kockanje ?to su mogli da vide gledaju?i moje depozite koji su bili sve ?e??e i ve?e koli?ine.
Rekli su mi da ne?u dobiti povra?aj novca i da uslovi i odredbe navode da igra? mora da utvrdi da li mo?e ili ne mo?e da koristi sajt i koji je iskoristio moj depozit i ne?e dobiti povra?aj.
Odgovorio sam ?injenicom da kazino ima odgovornost da za?titi svoje igra?e ako njihovo kockanje izmakne kontroli, ?to sam im rekao da jeste. Dobio sam odgovor da ne?u dobiti povra?aj novca i da se kazino pona?ao odgovorno i zatvorio moj ra?un. ovo je bilo u avgustu
Na?alost, saznao sam da jo? uvek mogu da pristupim svom nalogu i kada sam u?tedeo ne?to novca ponovo sam uplatio nekoliko puta. od trenutka kada je moj ra?un trebalo da bude zatvoren do sada sam deponovao i izgubio €1615,-
Poslao sam e-po?tu Mistake-u sa zahtevom za povra?aj ovog iznosa jer nije trebalo da bude mogu?e da ulo?im (i stoga izgubim) novac na njihovoj veb lokaciji. Odgovor je bio da nikada nisam tra?io da se moj nalog zatvori i da je imejl koji mi je rekao da je mistake postupio odgovorno i da je zatvorio moj nalog namenjen drugom igra?u. (ovo naravno nije ta?no jer je taj e-mail bio direktan odgovor na moj zahtev za povra?aj sredstava.)
Ukratko, nikada nisam trebao da budem u mogu?nosti da uplatim nakon ?to sam dobio e-mail koji mi je rekao da bi moj ra?un bio zatvoren.
Mo?ete li mi pomo?i da vratim novac koji mi je kazino uzeo tako ?to sam iskoristio prednost tako ?to nisam zatvorio moj ra?un nakon ?to sam im rekao da je nezakonito da mi nude usluge i da nemam kontrolu nad svojim kockanjem?
I subscribed to Mystake and won around €50.000 unfortunately I was unable to withdraw the amount because the casino has withdrawal limits to prevent players from withdrawing their winnings at once when they hit big. This offcourse in the hopes they will gamble it away again. Unfortunately winning that big and being unable to withdraw my winnings, I gambled my winnings away. As a result I tried to win back my the money I lost and deposited around €5000 more. trying to win back my losses had caused me to not be in control of my actions and my gambling.
After losing this amount a friend told me that it was illegal for Mystake to offer me services since i'm a dutch national and it is illegal for an online casino to offer services to a dutch national without a licence from the dutch authorities. I send an e-mail to mystake requesting a refund of the deposited amount since it was illegal for them to offer me their services and I mentioned that I was not in control of my gambling anymore which they could see by looking at my deposits which were getting more frequent and of higher amounts.
They told me that I would not get a refund and that the terms and conditions state that a player must determine whether or not they could use the site and that had used my deposit and would not get a refund.
I replied with the fact that the casino has a responsibility to protect their players if their gambling becomes out of control, which I told them it had. I got a reply that i would not get a refund and that the casino had acted responsibly and had closed my account. this was in august
Unfortunately I found out that I could still access my account and when I had saved some money I deposited several times again. from the moment my account should have been closed up until now I deposited and lost €1615,-
I emailed Mystake that with the request of a refund of this amount since it should not have been possible for me to deposit (and therefore lose) any money on their site. The response was that I never requested for my account to be closed and that the email telling me that mystake had acted respinsibly and had closed my account was meant for another player. (this offcourse is not true since that e-mail was a direct reply to my request for a refund.)
In summary I never should have been able to deposit after I got the e-mail telling me that my account would have been closed.
Can you help me get the money back that the casino took from me by taking advantage of me by not closing my acccount after I told them it was illegal to offer me services and that I was not in control of my gambling?
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