NaslovnaPritu?beMyStake Casino - Nedostaju sredstva za povla?enje igra?a.
MyStake Casino - Nedostaju sredstva za povla?enje igra?a.
Automatski prevedeno:
Iznos:
393 $
MyStake Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Russia withdrew $393 from MyStake, but the money did not arrive in his Bybit wallet. The bookmaker deducted $493 from his account, leaving a balance of $400. Support refused to return the missing funds. We investigated the issue, but it was found that during registration, the player had selected Armenia in the registration form while using a Polish IP address. As a result, the complaint was rejected due to incorrect registration data and the player's lack of response.
Igra? iz Rusije je podigao 393 dolara sa MiStake-a, ali novac nije stigao u njegov Bibit nov?anik. Kladionica je oduzela 493 dolara sa njegovog ra?una, ostavljaju?i saldo od 400 dolara. Podr?ka je odbila da vrati nedostaju?a sredstva. Istra?ili smo problem, ali je otkriveno da je tokom registracije igra? odabrao Jermeniju u obrascu za registraciju dok je koristio poljsku IP adresu. Kao rezultat toga, ?alba je odbijena zbog neta?nih podataka o registraciji i odsustva odgovora igra?a.
Povukao sam 393 USD sa https://mistake.bet/en. Novac nije stigao u moj bibit nov?anik. Kladionica je sa mog ra?una oduzela 493 USD. U po?etku je moj ra?un imao 843 USD, sada je ostalo 400 USD. Podr?ka odbija da vrati novac.
I withdrew 393 USD from https://mystake.bet/en. The money did not arrive in my bybit wallet. The bookmaker deducted 493 USD from my account. Initially, my account had 843 USD, now there are 400 USD left. Support refuses to return the money.
Hvala vam puno ?to ste podneli ovu ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem va?u situaciju.
Da li ste koristili bilo koji softver za VPN ili IP maskiranje za pristup veb lokaciji kazina?
Mo?ete li, molim vas, pojasniti koju zemlju prebivali?ta ste izabrali kada ste se registrovali u ovom kazinu? Da li ste poslali sve ta?ne li?ne podatke?
Da li ste pro?li punu KIC verifikaciju?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav
Veronika
Dear ilyxa02121996,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you used any VPN or IP-masking software to access the casino website?
Could you please clarify which country of residence you chose when you registered in this casino? Have you submitted all the correct personal information?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Nisam koristio nikakav VPN softver ili IP maskiranje za pristup veb lokaciji kazina.
Prilikom registracije naveo sam da sam stanovnik Rusije, ali sam se registrovao u kazinu i kladio sam se iz Poljske. Tako?e bih ?eleo da napomenem da sam pro?ao KIC verifikaciju svog naloga koriste?i ruske dokumente. Prihva?eni su bez problema. Nisam dobio nikakvo obave?tenje da gra?ani Ruske Federacije ne mogu da se registruju u ovom kazinu ili da vr?e opklade.
U stvari, registracija i opklade su napravljene iz Poljske. Ali sada mi je kazino samo uzeo novac.
Tako?e prila?em snimke ekrana mog naloga, gde mo?ete videti da je pro?ao sve faze verifikacije.
Iskreno se nadam va?oj pomo?i u re?avanju ovog problema!
Srda?an pozdrav
Ilia
Dear Veronica,
I did not use any VPN software or IP masking to access the casino website.
When registering, I indicated that I was a resident of Russia, but I registered at the casino and placed bets from Poland. I would also like to note that I passed the KYC verification of my account using Russian documents. They were accepted without problems. I did not receive any notification that citizens of the Russian Federation cannot register at this casino or place bets.
In fact, registration and bets were made from Poland. But now the casino just took my money.
I am also attaching screenshots of my account, where you can see that it has passed all verification stages.
I really hope for your help in solving this problem!
Da li sam dobro razumeo da ste prilikom registracije izabrali Rusiju kao svoju zemlju? Zato ?to ne vidim Rusku Federaciju me?u zemljama koje su dostupne prilikom registracije za kazino.
Tako?e, molim vas, prosledite mi svu komunikaciju izme?u vas i korisni?ke podr?ke kazina, kao i sve druge dokaze koji bi mogli biti relevantni za na?u istragu. Moja mejl adresa je [email protected] . Hvala vam.
Do I understand correctly that you selected Russia as your country during registration? Because I cannot see the Russian Federation among the countries available when signing up for the casino.
Also, please forward me all the communication between you and the casino customer support as well as any other evidence that could be relevant to our investigation. My email address is [email protected]. Thank you.
Hvala vam puno, ilika02121996, ?to ste dali sve potrebne informacije. Sada ?u preneti va?u ?albu kolegi Petru ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, ilyxa02121996, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pogledao sam va? slu?aj i razumem situaciju. Dozvolite mi da kontaktiram kazino i da?u sve od sebe da pomognem. ?eleo bih da pozovem MiStake Casino na razgovor da u?estvujem u re?avanju ove ?albe.
Hi ilyxa02121996,
I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite MyStake Casino to the conversation to participate in the resolution of this complaint.
Hvala na email. Ve? je utvr?eno da je igra? iz Rusije. Pitanje je, kako mu je uop?te dozvoljeno da otvori nalog, pro?e KIC verifikaciju i igra? Da li je Rusija dodana u zemlje sa ograni?enjem nakon njegove registracije u oktobru 2023?
Dear MyStake Casino team,
Thank you for your email. It has already been established that the player is from Russia. The question is, how was he even allowed to open an account, pass the KYC verification, and play? Was Russia added to the restricted countries after his registration in October 2023?
Igra? je odmah izjavio da se registrovao i igrao iz Poljske. Ako je Rusija bila ograni?ena u vreme registracije, kako je igra? mogao da izabere Rusiju u formularu i kako je mogao da verifikuje svoj nalog?
Dear MyStake Casino team,
The player stated right away that he registered and played from Poland. If Russia was restricted at the time of registration, how was the player able to choose Russia in the form and how was he able to get his account verified?
Poslali smo vam podatke za prijavu igra?a gde su sve IP adrese iz Poljske. Primetili smo to nakon procesa verifikacije i prilikom zahteva za povla?enje (znamo da je provera svih korisnika zasebno prete?ka).
Rusija nije ?ak ni opcija kada se registruje dr?ava.
Srda?an pozdrav
Hello,
We sent you the player's login info where all IP addresses were from Poland. We noticed it after the verification process and while requesting the withdrawal (we know that checking all users separately is too difficult).
Russia isn't even an option when registering a country.
Koju adresu ste koristili za registraciju u kazinu? Pomenuli ste da je to bio ruski, me?utim, kazino je naveo da ova opcija nije dostupna.
Thank you MyStake Casino team.
Dear ilyxa02121996,
What address did you use to register in the casino? You mentioned that it was the Russian one, however, the casino stated this option wasn't available.
Registrovao sam se na ruskoj adresi. Ne se?am se da li sam izabrao Rusiju sa liste ili je dr?ava odre?ena nakon preuzimanja dokumenata. Ali moji snimci ekrana pokazuju da je Rusija nazna?ena u koloni zemlje i verifikacija je uspe?no zavr?ena. Mogao sam da se kladim, a kazino me ni na koji na?in nije obavestio da ne mogu da koristim njihov sajt.
Dear Peter,
I registered at my Russian address. I don’t remember whether I selected Russia from the list or whether the country was determined after downloading the documents. But my screenshots show that Russia is indicated in the country column, and the verification was successfully completed. I could place bets and the casino did not notify me in any way that I could not use their site.
Prema podacima koje je dostavio kazino, prilikom registracije ste izabrali Jermeniju sa liste zemalja sa poljskom IP adresom. To zna?i da su podaci za registraciju popunjeni pogre?no, pa se bojim da ne?u mo?i da vam pomognem oko ovoga.
Dear MyStake Casino team,
Thank you for the provided evidence.
Dear ilyxa02121996,
According to the data provided by the casino, during registration, you selected Armenia from the list of countries with a Polish IP address. This means that the registration data was filled incorrectly, so I'm afraid I won't be able to help you with this one.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear ilyxa02121996,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na?alost, na osnovu dokaza koje je pru?io kazino i ?injenice da je igra? prestao da odgovara, nemamo drugog izbora osim da odbijemo ovu ?albu.
Unfortunately, based on the evidence provided by the casino and the fact that the player stopped responding, we have no other choice but to reject this complaint.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
