It's been a month and I'm still waiting for my withrawal live chat isn't available it says can't send messages I sent the documents to the casinos email address no response

Dear mrskaulitz1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Tomas

hi tomas no reply i checked the email myself to set up my id and got no reply. if you try to send a message to the casino it says a pop up message cannot be sent too bad

γει? σου Τ?μα? τ?ποτα απ? απ?ντηση μ?νη μου ?ψαξα το εμαιλ για να στηλ? την ταυτ?τητα μου και δεν ?λαβα καμ?α απ?ντηση. αν δοκιμ?σει? να στηλει? μ?νυμα στο καζ?νο λ?ει ?να ποπ απ δεν μπορε? να σταλθε? μ?νυμα κρ?μα

hi tomas no reply i checked the email myself to set up my id and got no reply. if you try to send a message to the casino it says a pop up message cannot be sent too bad

γει? σου Τ?μα? τ?ποτα απ? απ?ντηση μ?νη μου ?ψαξα το εμαιλ για να στηλ? την ταυτ?τητα μου και δεν ?λαβα καμ?α απ?ντηση. αν δοκιμ?σει? να στηλει? μ?νυμα στο καζ?νο λ?ει ?να ποπ απ δεν μπορε? να σταλθε? μ?νυμα κρ?μα

Thank you very much, mrskaulitz1989, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi mrskaulitz1989,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Neodice Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons the player hasn't received the winnings yet?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mrskaulitz1989,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia