Been trying to collect w win from March 13, 2024. The host, Victor called on May 14, 2025 telling me the casino wanted to send my payout, I said great, and then he dropped the ball saying they would need a $500 deposit and I would get $3300 within 2 hours. Told him no, and finally agreed to send $200 with Victor saying that would release my payment and I would also get the $220 back. Then on the 16th he called and said I would need to deposit another $300 and I told him definitely NO, Told him what we had agreed to and expected for him to follow through with his work. He kept saying there was nothing he could do without $300 more deposited. Told him I had trusted him but now I saw he was totally being dishonest with me and felt as all he had done was scam me for more money. While I was talking with him he hung up on me. He called me back today still requesting $300 and telling me all he had told me yesterday with the exception that now New Funclub would be closing and he had been told to seek other employment, where as yesterday he said if he released my withdrawal with only $200 deposit minus the fees that he would lose his job. Told him to not repeat all he had said yesterday, my answer was still NO. Again as I was talking he hung up on me. Also the sister casino, Kats, had set up a payment plan and I received the first payment of $520 and then it stopped. Kats, still owes me $6800. Is there any way you can help me? Regards, Jackie [removed by www.kpvfaw.com admin]

Dear jackieyost,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please note that you may request to reopen the complaint regarding the Kats Casino issue.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the website with the web link visible, and share the conversation you had with support with me?
• Have you passed account verification in the casino?
• Have you withdrawn any winnings from the casino in the past?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

KYC complete. Have received withdrawals in the past.

Other correspondence to follow. Thank you.

This is all I have. Correspondence was done over the phone.

Thanks for your reply.

• Have you confirmed the request for a deposit came from a genuine casino representative?

From the information you provided, the recipient and sender of the messages are not clear.

• Has any casino representative contacted you by sending text messages in the past?
• How have you communicated with a VIP manager of the casino in the past?
• Have you received any justification from the casino by contacting the casino via official email or live chat?

I recommend you don't send any money to anyone promising you a payout.

Looking forward to your reply.

Yes to all of the above, I've chatted with VIP host, Victor, received text from him, sent emails. After saying NO to further deposits and telling him how I felt cheated, he hung up on me on 2 different occasions

Thank you very much, jackieyost, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear jackieyost,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the New Funclub Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear New Funclub Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jackieyost,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi