Po?tovani mdaroviche1978,
Hvala vam puno ?to ste podneli ovu ?albu. ?ao mi je ?to ?ujem za va? problem.
Proverio sam uslove i odredbe kazina Nine Vin i ovo su Ograni?ene jurisdikcije koje sam prona?ao:
4.5. Igra?ima iz slede?ih zemalja i njihovih teritorija (?Ograni?ene zemlje") nije dozvoljeno da pola?u i igraju igre sa pravim novcem: Sjedinjene Ameri?ke Dr?ave, Ujedinjeno Kraljevstvo, ?panija, Francuska, francuske prekomorske teritorije (Gvadalupe, Martinik, Francuska Gvajana, Reunion, Majot, Sent Martin, Francuska Polinezija, Volis i Futuna, Nova Kaledonija), Nema?ka, Holandija, Izrael, Litvanija, Holandska Zapadna Indija i Kurasao, Azerbejd?an, Jermenija, Gibraltar, D?ersi, Belorusija, Kazahstan, Kirgistan, Moldavija, Rusija, Tad?ikistan, Uzbekistan, Ukrajina. Kazino ne mo?e garantovati uspe?nu obradu povla?enja ili povra?aja novca ako igra? prekr?i ovu politiku ograni?enih zemalja.
?vedska nije me?u ograni?enim zemljama, tako da bi trebalo da budete u mogu?nosti da deponujete i igrate bez ikakvih problema.
Imajte na umu da ako se va?a ?alba zasniva na ?injenici da kazino nema ?vedsku licencu, mi nismo u mogu?nosti da vam pomognemo. Na?alost, mi se ne bavimo ?albama koje se odnose na propise i politike licenciranja. Mi smo nezavisna onlajn kazino baza podataka koja deluje kao posrednik u re?avanju sporova igra?a. Nemamo ovla??enja da sprovodimo zakonitost pravila. Mogu samo da vam preporu?im da slede?i put bolje istra?ite i igrate samo u kazinima licenciranim u ?vedskoj.
Obavestite me ako sam ne?to propustio. Ako ne, mora?u da odbijem va?u ?albu.
Hvala na razumevanju.
Srda?an pozdrav
Veronika
Dear mdarowiche1978,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
I have checked the Terms and Conditions of Nine Win Casino and these are the Restricted jurisdictions I found:
4.5. Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Germany, Netherlands, Israel, Lithuania, Dutch West Indies, and Cura?ao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy.
Sweden is not among the restricted countries, so you should be able to deposit and play without any issues.
Please note that if your complaint is based on the fact that the casino does not have a Swedish license, we are unable to help you. Unfortunately, we don’t deal with complaints related to licensing regulations and policies. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in Sweden.
Please let me know if there is anything I may have missed. If not, I will have to reject your complaint.
Thank you for your understanding.
Best regards
Veronika
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