I made a withdrawal and it doesn't work out, they get a checklist chatter, my ass, and they still rate this house as excellent to make people believe it's reliable, they can only be part of the scheme..

Fiz um saque e n?o cai na conta , ficam com um papo furado de lista de verifica??o, uma ova , e ainda avaliam essa casa como excelente pra fazer as pessoas acreditarem que é confiável, só podem fazer parte do esquema ..

Dear bicagabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that verification (KYC) is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Documents have already been sent and are under analysis like the withdrawal

Documentos já foram enviados e est?o em análise igual o saque

When did you send the documents for verification?

I received withdrawal..

Recebi a retirada..

Do I understand correctly that your account is now fully verified and you received your winnings? Please let me know if I can close the complaint or if there's anything else I can help you with.

Dear bicagabriel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.