Dear Bigjos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Is the incorrect email address somehow connected to the withdrawal problem?

If there is any relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They say it's a technical problem every time so i guess it's due to my email. and yes all is ok as far as my identity is concerned i even receive a text to confirm that my withdrawal has taken place I am not able to send ostie photos here funny of hazard

lls disent que C’est un probleme tecnique a chaque fois alors je suppose que c’est du a mon email.et oui tous est ok pour ce qui est de mon identité je recois meme un texto pour me comfirmer que mon retrait a eu lieu je suis pas capable d'envoyé des ostie photos icui drole de hazard

I also received confirmation by text giving me a password for the email that I will receive and I never needed a password because my deposits this fund automatically with interac

j'ai aussi recu des comfirmation par textos me donnant un mot de passe pour le courriel que je vais recevoir et jamais j'ai eu besoin de mot de passe car mes depot ce fonds automatiquement avec interac

Thank you for your reply, Bigjos. It seems that the casino is trying to find the solution to your problem. I would like to ask you to be patient and wait for a few more days, so they can investigate what is going on.

I will set the timer for additional 7 days, and if there is no development, we will intervene. Please, keep us updated in the meantime.

Okay

d’accord

they never paid me they put the money back in my account I decided to play it anyway they would never pay me and I bought a tiki bonus of $ 70 I couldn't even play it they stole my $ 70 from me probably because the bonus was paid I have no time to waste here and on its shitty casinos thank you anyway and I hope you will change your your 8.4 its worth no more than spin millions jte casino la

ils m'ont jamais payer il s ont remis l'argent dans mon compte j'ai decide de le jouer anyway il m'auraient jamais payer et j'ai acheter un bonus a tiki de 70$ j'ai meme pas pus le jouer il m'ont voler mon 70$ sans doute parce que le bonus etaient etait payant j'ai pus de temps a perdre ici et sur ses casino de merde merci quand meme et j'espere que vous allez modifiez votre votre 8,4 sa vaut pas plus que spin millions jte casino la

Bigjos, do I understand correctly that you are no longer interested in our help with this case?

i want you to help me i'm sorry sometimes i get impatient and i get carried away easily especially when casinos don't want to pay

je veux que vous m’aider je suis desolé parfois je suis impatient et je m’emporte facilement surtout quand les casinos ne veulent pas payer

In your previous message, you mentioned that after the casino put your money back you played it. Do I understand correctly that you have lost all the money you wanted to withdraw? Would you be so kind and clarify if there is any balance left in your account, please?

he never made my withdrawal for the 4th time they put the money back in my account on a Friday and once again for the 4th because it is a 1 to 3 day bank holiday with interac. I decided to play the $ 300 because in any case they fooled me in please. I bought several bonuses from TIKO and at some point gave the page to buggy and it was a bonus in the amount of $ 70 and as luck would have it removed from my account but I have never been able to get the bonus yet once they all just robbed me I have written 2-3 times about it and answer me with a lot of stupid things I will give you the transcripts so that you understand

il n’ont jamais effectuer mon retrait pour la 4ieme fois ils ont remis l’argent dans mon compte un vendredi et encore une fois pour la 4ieme car c’est de 1 a 3 jours ferié avec interac. Moi j’ai decider de jouer le 300$ car de toutte facon ils me niaisait en svp. j,ai acheter plusieurs bonus a TIKO et un momment donner la page a boguer et c’etait un bonus au montant de 70$ et comme par hazard il l’ont enlever de mon compte mais je n’ai jamais pus avoir le bonus encore une fois il m’ont tous simplement voleur je kleurs ai ecris 2-3 fois a ce propos et me reponde avec beaucoup de chose stupide je vais vous motrer les transcript afin que vous compreniez

the first bonus at the top of the page is the one I'm talking about

le premier bonus en haiut de la page est celui que je vous parle

put yourself in my place 2 minutes in my life I lost a lot of money and when I win we laugh at my mouth is where justice and respect for players is legal to steal people like that is n 'whatever

mettez vous a ma place 2 min dans ma vie j’ai perdu enormement d’argent et quand je gagne on rit de ma geule est ou la justice et le respect des joueurs c’est legal de voler les gens comme ca c’est n’importe quoi

Thank you very much Bigjos for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Bigjos,

I apologize for the delayed response. I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.

I would like to invite NineCasino to join this thread and participate in the resolution of Bigjos’ complaint.

Hey!

We are sorry for this situation.

Our support team already solved the player's problem and he received his money.

A player received an email from us near 3 weeks ago:

"Hello Jonathan!

We have investigated the issue you had on September, 4th during your gameplay in TikiPop. We have rolled the round back and returned your bet (70 CAD) to your balance.

Sorry for the inconvenience and have a nice one!

Best regards,

Tony

NineCasino Support Team Lead"

Hope he won't meet any issues with slots in our casino in the future.

Best regards,

NineCasino Team

I was never able to withdraw the money on the other hand and I tried several times but the money of the withdrawal always came back to my casino account after 5-6 days of waiting I got tired and I left it. play on their great casino and a bonus of $ 70 which bugs it is obvious that it is theft in tk thank you guru for your support and sorry to have been so late to finish this casino equal spincasino

Je n’ai jamais ete en mesure de retire l’argent par contre et j’ai essayer a plusieurs reprises mais l’argent du retrait revenais toujours dans mon compte casino apres 5-6 jours d’attentent je me suis tanner et je lai jouer sur leur super casino et un bonus de 70$ qui bogue c’est évident que c’est du vol en tk merci guru pour votre soutiens et desole d’avoir ete aussi tardif pour finir ce casino egal spincasino

Hello!

The problems with your withdrawings are because you used an incorrect email for the registration and the payment provider can't send you an email letter :(

You can just create a new account with the correct email. Just notify our support, and they will close your old account with the incorrect email so you won't have any problems with a duplicate. 

Best regards,

NineCasino Team

Thank you, NineCasino Team, Bigjos, for your replies.

Dear Bigjos,

I’d like to kindly ask you to follow the instructions given by the casino team. I hope to see this situation resolved soon.

Dear Bigjos,

Has there been any news regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

From the start I told them that it was my e-mail the problem and they never reacted

Depuis le début je leurs disait que c’était mon e-mail le problème et ils n’ont jamais réagi

Thank you, Bigjos, for the reply. Could you please advise if you’ve created another gaming account, as advised by the casino team?

Dear Bigjos,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Bigjos has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.