Hello

My withdrawal request of 33.75mBTC is pending to confirm since 02.06.2025

I contacted multiple times with live support and every time I just got an reply that they escalated this to the relevant team. However despite numerous reminders, nothing changed.

In the last conversation, customer service cites fluctuations in the price of Bitcoin as an excuse for the delay, but over the course of a month, the price of Bitcoin has changed several times.

Thank you for reaching out. Your payment request is currently under review. Due to the recent increase in BTC value, we've received a high volume of requests, particularly from accounts with little or no recent activity. As part of our regulatory obligations, we're conducting thorough audits to ensure compliance with AML and other financial regulations.

In cases where account activity can't be clearly verified, this process may lead to delays or, in rare cases, denial of payment. However, when everything is in order and users cooperate with the verification steps, requests are usually processed successfully. I’ll make sure to keep you updated as soon as there's progress.

I've escalated this to the relevant team for immediate review and will make sure to follow up closely.

I've also escalated to management to they keep close this matter too for you!

No bonus was used.

Dear falkonbet, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nitrobetting Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshot of your withdrawal request?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Natalia,

I would let you know that I'm from Poland, the flag was changed by mistake and I can't change it back,

This is my first withdrawal from this casino, I was never asked to pass a KYC also I did not use any bonus, played only with my own funds. I contacted them again today and again I got only empty promises that process will be prioritized.

Thank you very much for your reply, falkonbet. Could you please forward all the relevant communication between you and the casino that you haven't shared with us yet to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I sent you an email with logs from last conversation. Chatlogs from previous session did not get saved.

Thank you very much, falkonbet, for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello falkonbet,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Nitrobetting Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.