I have been waiting for 14 days to get my withdrawal approved, but nothing yet. I write to them daily and only get the response that their security department is handling it. I have submitted everything they requested, which I did already on the second day.

Har v?ntat i 14 dagar p? att f? mitt uttag godk?nt men inget, skriver dagligen till dem och f?r bara svaret att deras s?kerhetsavdelning har hand om det, har skickat in allt dem beg?rt, gjordes redan andra dagen.

Dear 760303,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

This is my first withdrawal, the profit was a total of €2900, but after they made their deductions, etc., €1282 remained

Have submitted everything they requested and it was done 14 days ago today.

Photos on ID cards, bank cards, even had to take a selfie with the bank card in hand

Hej

Detta ?r mitt f?rsta uttag, vinsten var p? sammanlagt 2900 € ca men efter dem gjort sina avdrag mm s? blev 1282 € kvar

Har skickat in allt dem beg?rt och det gjordes f?r 14 dagar sedan idag.

Foton p? idkort, bankkort, fick ?ven ta selfie med bankkortet i handen

Thank you for your reply, 760303. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Standing waiting

Attached screenshot

St?r som v?ntar

Bifogar sk?rmdump

Thank you very much, 760303, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The case is completed, the payment has arrived in my account, now I'm just waiting for the next one, but it's only been 3 days, thanks for your help

?rendet ?r klart, utbetalningen har kommit till mitt konto, nu v?ntar jag bara p? n?sta men det har bara g?tt 3 dagar p? den, tack f?r eran hj?lp

Thank you, dear player 760303, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

www.kpvfaw.com