Hi there

I deposited € 400 there and won € 300.

The profit was canceled because I wagered over 30% of the deposit amount on roulette.

Well, I've never heard or read about it before.

Now I wanted to withdraw the 400 deposit.

But only get half back.

Why?? No idea.

Just steer clear of this casino

I am also very dissatisfied with the chat. They always want to call right away and then they hardly speak German.

Emails are not answered by support.

Money is gone.

Hallo

Ich habe dort 400€ eingezahlt und 300€ gewonnen. 

Der Gewinn wurde storniert weil ich über 30% der Einzahlungssumme gesetzt habe beim Roulette. 

Nun  ja, ich habe davon vorher noch nie etwas geh?rt oder gelesen.

Nun wollte ich die 400 Einzahlung auszahlen lassen.

Bekomme aber nur die H?lfte wieder.

Warum?? Keine Ahnung. 

Blos die Finger weg von diesem Casino 

Auch mit dem Chat bin ich sehr unzufrieden. Die wollen immer gleich anrufen und dann sprechen sie kaum Deutsch. 

Emails werden nicht beantwortet vom Support.

Geld ist weg.

Hello Michael.

I believe that casino accused you of breaching this rule:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play is prohibited.

Based on our Fair Gambling Codex, we consider enforcing such a rule while playing with real money as predatory. Unfortunately, casinos can put lots of predatory rules like this into their T&Cs, and especially those under the Curacao licensing authority. There is a small chance that they will pay you your winnings, but we can at least ask them why only half of your deposit was refunded. What did they write to you? 

You always refer to the terms and conditions.

Sie verweisen immer nur auf die AGB.

Hello Michael.  

I am referring to the terms and conditions because that will be the first thing what casino do when they reply. (if they reply)  

Terms and conditions are like a contract - when you decide to create an account, you agreed with them.

Based on how you described your situation casino has the right to void the winnings but should return the total deposit not only the half.

We would like to ask the Nordicasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am very sorry Michael. The Nordicasino didn't respond anyhow to this complaint. We can only publish this complaint and give the casino black points which decrease the casino rating. I am very sorry that we were unable to help you.