I requested a withdrawal, then received an email detailing which documents I should send. All were sent, but there has been no communication since. The withdrawal is recorded in the transactions. Moreover, there has been no refund to my gaming account.

Zadal jsem vyběr, p?i?el mail jaké dokumenty mám poslat. V?e zasláno, nikdo nekomunikuje. V transakcích je vyběr evidován. Nedo?lo ani k navracení peněz na herní ú?et.

Hello ladavareka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GAPA HERNA Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear ladavareka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I'm sorry, this is not a gapa casino, but NORDIS Casino. However, that was not on the menu.

No one ever answered me on live support. They only requested the necessary documents via e-mail (KYC verification), which I immediately sent. This is their response - they sent it back to me saying paid -

Dobry den, omlouvám se, nejde o gapa hernu, ale NORDIS Casino. To v?ak nebylo v nabídce.

Na live podpo?e mi nikdo nikdy neodpověděl. Pouze si p?es e-mail (KYC verification) vy?ádali pot?ebné dokumenty, které jsem obratem zaslal. Tohle je jejich odpově? - poslali mi je zpět s tím, ?e vyplaceno -

Hello ladavareka,

Do I understand it correctly that the verification is ongoing since May? Do you still have any balance on your account?

I don't have a balance on my account, but they called me with an apology.. so I sent them everything again and we'll see

Na ú?tu z?statek nemám, ale ozvali se mi s omluvou.. tak jsem jim v?e odeslal znova a uvidíme

Good afternoon Ladislav V****, we apologize for the delay, the account has been verified and the withdrawal has been validated. I have attached the proof of payment here:

Best regards,

Nordis Casino

kasinoguru ?????? you are doing a worthy activity, thank you very much, without you they would definitely laugh at me.

kasinoguru ?????? děláte záslu?nou ?innost, moc díky, bez vás by se mi ur?itě vysmáli.

Nordis Casino - cool, but the delay is only a quarter of a year... I think for myself and I definitely do not recommend you

Nordis Casino - pohoda, v?ak zpo?dění jen ?tvrt roku.. myslím si svoje a rozhodně vás nedoporu?ím

Dear ladavareka,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

www.kpvfaw.com