Hello,

Everything went great at the beginning, the verification went quickly and the payout was confirmed on May 24th. Was paid out by Brite immediate payment. However, the money did not reach me.

The support team refused me a payment receipt that I needed to investigate at the bank and they no longer accept me.

i want to receive my money

Hallo,

am Anfang lief alles super, die Verifizierung ging schnell die Auszahlung wurde am 24.05 best?tigt. Ausgezahlt wurde per Brite Sofortauszahlung. Das Geld ist jedoch nicht bei mir angekommen.

Man verweigert mir im Support einen auszahlungsbeleg den ich zum nachforschen bei der Bank ben?tigt und man nimmt mich nun auch nicht mehr an.

ich m?chte mein Geld erhalten.

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was the first attempt to withdraw winnings from this casino? Have you received any transaction tracking number to help you to locate the funds?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

there must be problems with the payment provider... Brit.. but I don't quite believe it.

Hallo,

es gibt wohl Probleme mit dem zahlungsanbieter… Brite.. aber ich mag das nicht so ganz glauben.

It's my first withdrawal.. but I've asked for proof of transaction -/ number more times.. unfortunately I don't receive it.

Es ist meine erste abhebung.. aber Transaktionsnachweise -/ Nummer habe ich mehr Mals angefragt.. erhalte ich leider nicht.

Thank you very much, Stefan, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Stefan,

I've just reviewed the case and fully understand your concerns. I'll try my best to help resolve the issue by contacting the casino.

I'd like to invite the Nucleonbet Casino to join the conversation and explain to us why the player has been unable to get any document confirming the transaction to have been processed? Do you have any more information regarding this case?

Hope that you can help us with this issue.

Kind regards,

Natalia

Every day I get different information and reassurances from the casino.. I was told that the transaction had been canceled and the money would be transferred directly to me...

Ich erhalte jeden Tag andere Infos und Vertr?stungen vom Casino.. man sagte mir nun man h?tte die Transaktion abgebrochen und würde mir das Geld direkt überweisen…

Every day only new consolations sad….

Jeden Tag nur neue Vertr?stungen traurig….

I received the money! Post can be closed.

Ich habe das Geld erhalten! Beitrag kann geschlossen werden.

Hi Stefan,

That's definitely good news! I'm glad to hear that your issue got resolved.

We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are always here to help.

Have a nice day!

Natalia