Dragi/a galgyorgy61,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema.
?eleo bih da vas upozorim da ako va? depozit nikada nije upla?en na va? kazino ra?un, jedino ?to mo?ete da uradite jeste da kontaktirate svog provajdera pla?anja. Oni treba da istra?e, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U tim slu?ajevima, kazino ima vezane ruke. U me?uvremenu, toplo bih preporu?io da ne upla?ujete vi?e sredstava dok se problem ne re?i.
Ako je novac izgubljen tokom transakcije, bi?e potrebno neko vreme pre nego ?to bude upla?en na va? kazino ra?un.
- Mo?ete li mi re?i da li je ovo bio va? prvi depozit u ovom kazinu?
- Molimo vas da po?aljete potvrdu o uplati na [email protected] .
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Petronela
Dear galgyorgy61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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