K?ra galgyorgy61,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplevt problemet.
Jag vill varna dig om att om din ins?ttning aldrig har krediterats ditt casinokonto ?r det enda du kan g?ra att kontakta din betalningsleverant?r. De beh?ver unders?ka saken, men kom ih?g att det ?r en l?ngdragen process som tar ungef?r en m?nad. I dessa fall har casinot sina h?nder bundna. Samtidigt rekommenderar jag starkt att du inte s?tter in fler pengar f?rr?n problemet ?r l?st.
Om pengarna f?rlorades under transaktionen kommer det att ta ett tag innan de krediteras ditt casinokonto.
- Kan du v?nligen meddela om det var din f?rsta ins?ttning p? detta casino?
- V?nligen skicka ditt betalningskvitto till [email protected] .
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet. Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear galgyorgy61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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