I requested a withdrawal of €2,000 from NVCasino on June 9, 2025. Verification was successfully completed, and the withdrawal was marked as "successful" the same day.

Today is June 16th (six full banking days later), but the money still hasn't arrived in my account (Sparkasse).

I have already sent several messages to support, including via live chat, but no response to date.

I request proof of payment, but the casino does not respond.

I ask Casino Guru for support because I have not received my money yet and have not received any information

Ich habe am 9. Juni 2025 eine Auszahlung von 2.000?€ bei NVCasino beantragt. Die Verifizierung wurde erfolgreich abgeschlossen, und die Auszahlung wurde am selben Tag als ?erfolgt" markiert.

Heute ist der 16. Juni (also 6 volle Bankarbeitstage sp?ter), aber das Geld ist immer noch nicht auf meinem Konto (Sparkasse) eingetroffen.

Ich habe dem Support bereits mehrere Nachrichten geschickt, auch über den Live-Chat – keine Antwort bis heute.

Ich fordere einen Zahlungsnachweis (Proof of Payment), aber das Casino reagiert nicht.

Ich bitte Casino Guru um Unterstützung, da ich mein Geld bis jetzt nicht erhalten habe und keine Informationen bekomme

Dear kspie239599,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear kspie239599,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello no I have not received my payment yet

The support team returned my money to my player account and told me there were technical problems and I should try again. I did that and since then it's been pending again.

Hallo nein meine Auszahlung habe ich noch nicht erhalten

das Support Team hat mir mein Geld wieder auf mein Spielerkonto gemacht und mir gesagt es gab technische Probleme ich solle es erneut versuchen das habe ich auch getan und seit dem steht bei mir wieder ausstehend

Dear kspie239599

Sorry for the inconvenience caused, please do let us know when you get the winnings.

Regards

Hello now the status of my payout is 'In progress, I hope it works this time I have been waiting for a long time

As soon as the money is there I will let you know

Hallo jetzt ist der Status meiner Auszahlung ?Im gange, ich hoffe es klappt dieses Mal ich warte schon sehr lange

sobald das Geld da ist gebe ich Bescheid

I received my payout today

Thanks

Ich habe heute meine Auszahlung erhalten

danke

Dear kspie239599,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

www.kpvfaw.com