they don't want to process my withdrawal even though the kyc verification is complete

Dear Mss22,

Thank you very much for submitting your complaint. I’m sorry to hear that your withdrawal has not been processed, even though your KYC verification is complete.

To better understand your situation and contact the casino on your behalf, could you please clarify the following details:

• When exactly did you request the withdrawal?
• Did the casino provide any reason for the delay or refusal to process your withdrawal after completing the KYC process?
• Have you received any emails or messages from the casino regarding the status of your account or withdrawal?
• If possible, please forward any relevant communication with the casino to [email protected] for our review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Mss22

Thank you for the complaint.

Can you please specify the disputed transaction ID?

Regards

Dear Mss22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.