K?ra Ms22,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att ditt uttag inte har behandlats, trots att din KYC-verifiering ?r klar.
F?r att b?ttre f?rst? din situation och kontakta casinot ? dina v?gnar, kan du v?nligen f?rtydliga f?ljande detaljer:
- N?r exakt beg?rde du uttaget?
- Angav casinot n?gon anledning till f?rseningen eller v?gran att behandla ditt uttag efter att KYC-processen slutf?rts?
- Har du f?tt n?gra e-postmeddelanden eller e-postmeddelanden fr?n casinot ang?ende statusen f?r ditt konto eller uttag?
- Om m?jligt, v?nligen vidarebefordra all relevant kommunikation med casinot till [email protected] f?r v?r granskning.
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear Mss22,
Thank you very much for submitting your complaint. I’m sorry to hear that your withdrawal has not been processed, even though your KYC verification is complete.
To better understand your situation and contact the casino on your behalf, could you please clarify the following details:
- When exactly did you request the withdrawal?
- Did the casino provide any reason for the delay or refusal to process your withdrawal after completing the KYC process?
- Have you received any emails or messages from the casino regarding the status of your account or withdrawal?
- If possible, please forward any relevant communication with the casino to [email protected] for our review.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Redigerad av en administrat?r p? Casino Guru
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