Ranije sam igrao sa ovim kazinom i deponovao 4-5 puta, kada sam podneo za povla?enje, tra?ili su dokumente za verifikaciju i dao sam ih e-po?tom, odobrili su dokumente i povla?enje je obra?eno za manje od 30 minuta. Do ovde je sve u redu.
22. februara sam deponovao 10.000 Rs i igrao opkladu na tenis i osvojio sam 15.000 Rs, moj ukupan bilans je 25.000 i nakon toga sam igrao kazino u?ivo i osvojio sam preko 1 Lakh rupija. Nakon toga sam podneo zahtev za povla?enje, ali je odbijen. Kontaktirao sam korisni?ku podr?ku u vezi sa problemom i rekli su da je odbijen zbog dodatne provere.
Prvo su tra?ili da dostave dokument e-aadhaar pdf koji je preuzet sa zvani?ne veb stranice vlade. Ja sam ih obezbedio.
Drugo, zajedno su tra?ili selfi koji dr?i li?nu kartu pored mog lica sa prijemnom porukom iz sektora bezbednosti. Ja sam ih obezbedio.
Tre?e, tra?ili su obojene fotografije glavne stranice paso?a. Ja sam ih obezbedio.
?etvrto, tra?ili su da dostave bankovni izvod i ra?un za komunalije. Ja sam ih obezbedio.
Peto, tra?ili su fotografiju moje voza?ke dozvole sa obe strane. Ja sam ih obezbedio.
Na kraju su tra?ili da mi dostave fotografiju moje bira?ke kartice sa obe strane. Odgovorio sam im da je otkazan.
Na kraju su tra?ili selfi sa trenutnim datumom i ?ifrom S1M1H3DE napisanim na listu papira. Ja sam ih obezbedio. Ceo ovaj proces zapo?et je od 22. februara do 1. marta
3. marta sam dobio imejl da je povla?enje dozvoljeno, ali ne mogu da se kladim sa njima, podneo sam povla?enje, sav iznos je odobren u 4 transakcije od 5000, 50000, 50000, 7720 respektivno.
?ekao sam 24 sata da prika?em isplate na svom bankovnom ra?unu. Ali ne mogu da vidim nijednog od njih, opet sam im poslao e-po?tu da nisam primio povla?enja i dobio sam odgovor od njih da jo? uvek proveravaju moj nalog.
Kona?no, 5. marta, dobio sam e-po?tu od njih ovako:
?Doveli smo va?u stvar na najvi?i nivo u na?oj kompaniji, i nakon dugog razmi?ljanja, sa ?aljenjem vas obave?tavamo da je va? zahtev za povla?enje odbijen. Tako?e smo vas obavestili da je va? nalog zabranjen/zatvoren".
?Prema istrazi, imali ste sumnjivo kla?enje kao ?to je Arbitra?na opklada i niste u mogu?nosti da povu?ete sav svoj trenutni saldo".
Odgovorio sam im u ?emu je problem, ali oni mi ne odgovaraju.
Previously I Played with this casino and deposited 4-5 times, when i submitted for withdrawal they asked for verification documents and i provided them in email, they approved the documents and withdrawal was processed in less than 30 mins. Until here everything is fine.
On Feb 22 i deposited 10,000 Rs and played a bet on tennis and i won 15,000 Rs, my total balance is 25,000 and after that i played live casino and i won above 1Lakh Rupees. After that i submitted withdrawal request but it was rejected. I contacted customer care regarding the issue and they said it was rejected due to additional verification.
Firstly they asked to provide document of e-aadhaar pdf downloaded from the official government website. I provided them.
Secondly they asked a selfie holding ID near to my face with inbox message from security department together. I provided them.
Thirdly they asked coloured photos of main page of passport. I provided them.
Fourthly they asked to submit Bank Statement and Utility Bill. I provided them.
Fifthly they asked photo of my driving license from both sides. I provided them.
Lastly they asked to provide photo of my voters card from both sided. I replied to them saying that it was cancelled.
Finally they asked a selfie with current date and code S1M1H3DE written on sheet of paper. I provided them. This whole process was started from February 22 - March 1
On March 3 I got email stating that withdrawal is allowed but i can't bet with them, I submitted withdrawal, all the amount was approved in 4 Transactions of 5000, 50000, 50000, 7720 respectively.
I waited for 24 hours to reflect withdrawals in my bank account. But i cant see none of them, again i emailed them that i didn't received withdrawals and i got reply from them sating that they are still checking my account.
Finally on March 5 i got email from them like this :
"We have brought your matter to the highest level in our company, and after much deliberation, we regret to inform you that your withdrawal request has been denied. And we also to informed you that your account is banned/closed".
"According to the investigation you had suspicious betting such as Arbitrage Bet and you are unable to withdraw all of your current balance".
I replied to them what was the problem but they are not replying to me.
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