Tidigare spelade jag med detta casino och gjorde ins?ttningar 4-5 g?nger, n?r jag skickade in f?r uttag bad de om verifieringsdokument och jag gav dem i e-post, de godk?nde dokumenten och uttaget behandlades p? mindre ?n 30 minuter. Tills h?r ?r allt bra.
Den 22 februari satte jag in 10 000 Rs och spelade en satsning p? tennis och jag vann 15 000 Rs, mitt totala saldo ?r 25 000 och efter det spelade jag live casino och vann ?ver 1 Lakh Rupees. Efter det skickade jag en beg?ran om uttag men den avslogs. Jag kontaktade kundtj?nst ang?ende problemet och de sa att det avvisades p? grund av ytterligare verifiering.
F?rst bad de om att tillhandah?lla dokument av e-aadhaar pdf laddat ner fr?n den officiella regeringens webbplats. Jag gav dem.
F?r det andra fr?gade de en selfie med ID n?ra mitt ansikte med inkorgsmeddelande fr?n s?kerhetsavdelningen tillsammans. Jag gav dem.
F?r det tredje fr?gade de f?rgade bilder av passets huvudsida. Jag gav dem.
F?r det fj?rde bad de att f? l?mna in kontoutdrag och elr?kning. Jag gav dem.
F?r det femte fr?gade de foto av mitt k?rkort fr?n b?da sidor. Jag gav dem.
Till sist bad de om att f? ge ett foto av mitt v?ljarkort fr?n b?da sidor. Jag svarade dem och sa att det var inst?llt.
Till slut fr?gade de en selfie med aktuellt datum och kod S1M1H3DE skriven p? ett pappersark. Jag gav dem. Hela denna process startade fr?n 22 februari - 1 mars
Den 3 mars fick jag ett e-postmeddelande om att uttag ?r till?tet men jag kan inte spela med dem, jag skickade ut ett uttag, allt belopp godk?ndes i 4 transaktioner p? 5000, 50000, 50000, 7720 respektive.
Jag v?ntade i 24 timmar f?r att ?terspegla uttag p? mitt bankkonto. Men jag kan inte se n?gon av dem, igen mejlade jag dem att jag inte f?tt uttag och jag fick svar fr?n dem som sa att de fortfarande kontrollerar mitt konto.
Slutligen den 5 mars fick jag ett mejl fr?n dem s? h?r:
"Vi har f?rt ditt ?rende till den h?gsta niv?n i v?rt f?retag, och efter mycket ?verv?gande beklagar vi att informera dig om att din beg?ran om uttag har nekats. Och vi har ocks? informerat dig om att ditt konto ?r f?rbjudet/st?ngt".
"Enligt utredningen hade du misst?nkt vadslagning s?som Arbitrage Bet och du kan inte ta ut hela ditt nuvarande saldo".
Jag svarade dem vad som var problemet men de svarar inte mig.
Previously I Played with this casino and deposited 4-5 times, when i submitted for withdrawal they asked for verification documents and i provided them in email, they approved the documents and withdrawal was processed in less than 30 mins. Until here everything is fine.
On Feb 22 i deposited 10,000 Rs and played a bet on tennis and i won 15,000 Rs, my total balance is 25,000 and after that i played live casino and i won above 1Lakh Rupees. After that i submitted withdrawal request but it was rejected. I contacted customer care regarding the issue and they said it was rejected due to additional verification.
Firstly they asked to provide document of e-aadhaar pdf downloaded from the official government website. I provided them.
Secondly they asked a selfie holding ID near to my face with inbox message from security department together. I provided them.
Thirdly they asked coloured photos of main page of passport. I provided them.
Fourthly they asked to submit Bank Statement and Utility Bill. I provided them.
Fifthly they asked photo of my driving license from both sides. I provided them.
Lastly they asked to provide photo of my voters card from both sided. I replied to them saying that it was cancelled.
Finally they asked a selfie with current date and code S1M1H3DE written on sheet of paper. I provided them. This whole process was started from February 22 - March 1
On March 3 I got email stating that withdrawal is allowed but i can't bet with them, I submitted withdrawal, all the amount was approved in 4 Transactions of 5000, 50000, 50000, 7720 respectively.
I waited for 24 hours to reflect withdrawals in my bank account. But i cant see none of them, again i emailed them that i didn't received withdrawals and i got reply from them sating that they are still checking my account.
Finally on March 5 i got email from them like this :
"We have brought your matter to the highest level in our company, and after much deliberation, we regret to inform you that your withdrawal request has been denied. And we also to informed you that your account is banned/closed".
"According to the investigation you had suspicious betting such as Arbitrage Bet and you are unable to withdraw all of your current balance".
I replied to them what was the problem but they are not replying to me.
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