So I got the welcome bonus free chips and I played all the way your requirements until I finished them and then my balance turned into $50 I tried to withdraw it it wouldn't let me it said I needed to verify my account while I was waiting for that to go through I went to the support chat and asked him if I was doing the account verification correct they then informed me that they took my $50 balance made it to zero and they said it's because I have three four five accounts opened up and that's incorrect I only have the one account that I use and that is unfair

Dear roniwashburnwiess,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear roniwashburnwiess,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.