Hello Casinoguru I was playing on Amerio, my VIP manager told me that I would be transferred to another site in this case Paramigo, all my balance went to that site.

I lost all my gaming history that I had achieved over time on Amerio.

I started playing on this new site and at first I was losing out because I no longer had my game history.

This site works with daily bonuses, when you play with a bonus 5% of the winnings go to the real balance and 95% to the bonus balance, you can withdraw after the requirements.

One day I was playing with the 100% Sunday bonus, I deposited 500 reais and 500 bonus, I got 1300 reais in bonus balance, the next day my bonus balance disappeared, they restricted my withdrawal limit, I thought it was some BUG of the site, today I went to the chat to ask about my pending withdrawal of 1,000 BRL, the attendant told me that I abused the bonus that's why the withdrawal has not been made so far, I don't know what bonus abuse I committed, and they don't explain.

I would like to receive my 1,000 BRL balance that I deposited, because the bonus was confiscated from my account, before I had played the same way and was losing and they didn't tell me anything, after I won they said I was abusing the bonus even with a rollover of 20,000 thousand.

Please Casinoguru could you help me.

Olá Casinoguru estava jogando no site Amerio, meu gerente VIP me disse que eu seria transferido para outro site no caso o Paramigo, todo meu saldo foi para esse site.

Perdi todo meu histórico de jogos que eu tinha conseguido ao longo do tempo no Amerio.

Comecei jogando nesse novo site no come?o estava perdendo pois n?o tinha mais o histórico dos jogos.

Esse site trabalha com b?nus diários, quando jogamos com b?nus 5% dos ganhos vai para o saldo real e 95% para o saldo do b?nus, você consegue sacar após os requisitos.

Um dia estava jogando com o b?nus de 100% de domingo, depositei 500 reais e 500 de b?nus, consegui 1300 reais em saldo de b?nus, no dia seguinte meu saldo de b?nus desapareceu, restringiram meu limite de saque, achei que era algum BUG do site, hoje fui no chat perguntar referente ao meu saque pendente de 1.000 BRL, a atendente me disse que eu abusei do b?nus por isso o saque n?o foi realizado até o momento, n?o sei qual abuso de b?nus eu cometi, e eles n?o explicam.

Gostaria de receber meus 1.000 BRL de saldo que eu depositei, pois o b?nus confiscaram da minha conta, antes eu havia jogado da mesma maneira e estava perdendo e n?o me falaram nada, apos eu obter ganhos disseram que eu estava abusando do b?nus mesmo com rollover de 20.000 mil.

Por favor Casinoguru poderia me ajudar.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with ParamigoBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you had any successful withdrawals with ParamigoBet Casino, please?
• What were the reasons provided by the VIP manager for your transfer to this casino?
• Could you please forward all communications you have had with this casino to [email protected]? This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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