Hello,

This casino offer 50 FS with your code GURU50,

But to wager this bonus we must do a deposit.

I think it is not a no deposit bonus. It is fake.

It is the same thing that an casino told us: please make a deposit and we give you a bonus. In this case FS

I sent you attach the conversation with customer service.

Regards

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that the following bonus is the one that you have activated in your account?

I believe it is just a misunderstanding, that the deposited funds need to be wagered. According to my understanding, the winnings from Free Spins need to be wagered any the deposit placed to verify your payment method afterwards only.

Please let me know if this advice was helpful or if we need to intervene. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon,

Yes, these are! 50 FS in the jungle Stripes.

Credit the 50 FS to the bonus account.

When I finish playing the 50FS, winnings are locked until I make a deposit to reach the 30x goal

That is, this is a deposit bonus, no deposit, I can't do anything.

I sent an attachment of the conversation I had with the agent. Did you see this attachment?

The Casino information is false, true would be if they said:

They make a deposit of X and we offer 50 FS as a bonus.

mandy

Boa tarde,

Sim, s?o esses! 50 FS no jungle Stripes.

Creditam os 50 FS na conta bonus.

Quando terminar de jogar os 50FS, os ganhos ficam bloqueados até que eu fa?a um depósito para atingir o objectivo de 30x

Ou seja, isto é um bonus com depósito, sem deposito, n?o posso fazer nada.

Eu enviei um anexo da conversa que tive com o agente. Viu esse anexo?

A informa??o do Casino é falsa, verdadeira seria se dissessem:

Fazem um depósito de X e oferecemos 50 FS de bonus.

Mandy

Dear Mandy,

Could you please advise how much were the winnings from the Free Spins?

Hi,

You didn t understood what i said.

A) they didn t activated the 50 FS on jungle Stripes, because they said that the code indicate by guru it is not valid.

B) if they activated the 50 FS , i could spin these 50, but the wons remained blocked until i ll proceed with a deposit. Only after i could try to wager the rollover in order to request a withdraw.

You understand my issue with this casino, now?

Regards

I understand better now. Free Spins were not activated in your account as the promo code was invalid, is that correct? Could you please forward the relevant communication to [email protected]?

Sent

Enviado

Additional comments from the player:

"Hello,

A) they did not activate 50 FS in jungle Stripes, as they said that the code indicated by the guru is not valid.

B) if they activated the 50 FS I could spin that 50 but the winnings remained locked until I proceeded with a deposit. Only then could I try to bet the rollover to request a withdrawal.

Do you understand my problem with this casino?

Compliments"

Additional comments from the player:

"Hello,

A) n?o ativaram o 50 FS no jungle Stripes, pois disseram que o código indicado pelo guru n?o é válido.

B) se eles ativassem os 50 FS , eu poderia girar esses 50, mas os ganhos permaneceram bloqueados até eu prosseguir com um depósito. Só depois eu poderia tentar apostar o rollover para solicitar um saque.

Você entende meu problema com este cassino?

Cumprimentos"

Could you please forward the relevant communication between you and the casino when they informed you that the code is invalid? Thank you in advance.

Excuse me, but would you be so kind and show me where in the following communication is written that the code is not valid?

I assumed that you have had a different interaction with the casino afterwards. Could you please advise if you have saved any communication with the casino during which you were informed about the following?:

"A) they did not activate 50 FS in jungle Stripes, as they said that the code indicated by the guru is not valid."

Looking forward to hearing from you.

Dear Mandy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.