Good afternoon, my account was disabled without prior notice. I had a pending withdrawal of 100 dollars, previously I had verified my account and had successful deposits and withdrawals, today Tuesday, June 16, 2020 I wanted to follow up on my withdrawal and I am surprised that my account was disabled, the casino did not He did not even contact me and I did not deposit my $ 100, I made a complaint through the technical support of the casino, thanks, regards.

Buenas tardes, mi cuenta fue deshabilitada sin previo avis. Tenía un retiro pendiente de 100 dolares, anteriormente ya había verificado mi cuenta y había tenido depósitos y retiros exitosos, hoy martes 16 de junio del 2020 quise darle seguimiento a mi retiro y me encuentro con la sorpresa que mi cuenta fue deshabilitada, el casino ni siquiera se comunicó conmigo y no me depósito mis 100 dólares, levanté queja por medio del soporte técnico del casino, gracias, saludos.

Dear laflaby89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You are mentioning that you’ve contacted the technical support. Did you receive any response, please?

Are there any funds being held by the casino except those $100?

I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

When communicating with the casino (and uploading my documents that verify my account and screenshot of deposits and withdrawals prior to its closing) they answered me in a rude and arbitrary way the following:

"Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Paris Casino account.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors "

They refused to tell me why they made that decision and did not pay me my outstanding $ 100 and my account is still blocked, they should not advertise these types of cheating casinos that offer extremely deceptive promotions and once someone wins they refuse to pay you and They close the account without giving any explanation. I don't know I don't know

Al comunicarme con el casino(y subir mis documentos con que verifique mi cuenta y captura de pantalla de depósitos y retiros previos a el cierre de esta misma) me contestaron de una forma grosera y arbitraria lo sig.:

"Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your parisvip Casino account.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors"

Se negaron a decirme el por qué tomaron esa decisión y no me pagaron mis $100 dólares pendientes y mi cuenta sigue bloqueada, no deberían dar publicidad a este tipo de casinos tramposos que ofrecen promociones sumamente enga?osas y una vez que alguien gana se niegan a pagarle y le cierran la cuenta sin dar explicación alguna.

Thank you very much laflaby89 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear laflaby89,

Now I will try to contact the casino and let them know about your complaint. Please track your e-mails in case there will be update on your case.

Best regards,

Nick

They answered the following: "Nicole Thu, 06/18/20 7:37 am Hello,

Thank you for contacting us!

We are sorry for any inconvenience, but this is the Management decision.

Please refer to the following rules in our Terms and Conditions:

2.6.4. The Company reserves the right to cancel the User's Account for any reason whatsoever, at any time, without notice.

Have a great day!

"

Which I agree that they can deny that their casino does not play, which I do not agree that they blocked my account when I had a pending withdrawal, that is theft, and I will file a complaint with the corresponding authority against who is responsible.

Me respondieron lo siguiente: " Nicole Thu, 06/18/20 7:37 am  Hello,

Thank you for contacting us!

We are sorry for any inconvenience, but this is the Management decision.

Please refer to the following rules in our Terms and Conditions:

2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.

Have a great day!

 "

Lo cual estoy de acuerdo que pueden negarse a qué no juegue su casino, lo que no estoy de acuerdo que me hayan bloqueado la cuenta cuando estaba un retiro pendiente, eso es robo, y levantaré una denuncia con la autoridad correspondiente contra quién resulte responsable.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear laflaby89, could you please confirm that your account is still closed? Did you receive your withdrawal or any new answer from the casino? I would like to ask Paris Vip Casino again to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

www.kpvfaw.com