Hello, I recharged and wanted to play at the casino and it won't let me play. I check the withdrawals and it won't let me either. I recently passed their additional verification. They ask for help, please.

Hola recargue y quería jugar en el casino y no me deja jugar, reviso los retiros y no me deja tampoco hace poco ya supere su verificación adicional que piden ayuda porfavor

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account at the casino.

In order to better understand the situation, could you please provide more details by answering the following questions:

When did you complete the additional verification process?

Are there any specific games or withdrawal methods you are trying to access?

Have you contacted the casino's customer support regarding this issue? If so, what did they say?

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Dominika

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Thank you for your patience, and stay safe.