My account is fully verified but they keep rejecting my withdrawal?

your help would be very appreciated.

Many Thanks

Dear Woody9,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Pit Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you made any successful withdrawals before? 
• What payment method do you use to request withdrawals? Are there any alternative ones?
• Have you received any specific reasons for the rejection of your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, I don’t have the money in my account anymore.

have also been trying to close my account with them for months but they never do it.

i have numerous emails I have sent for them to close my account.

thanks

Dear Woody9,

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time. 

Although I understand you want to close your account now, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Natalia

Dear Woody9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

I have expressed that I have gambling problems and requested my account closed many times through email and live chat.

many thanks

Dear Woody9,

Since when have you been attempting to close your account?

Would you be so kind as to forward me the account closure requests due to your gambling issues that you sent to the casino? My email address is [email protected]. Additionally, please send all the relevant communication between the casino and you.

Thank you very much in advance. 

Best regards, 

Natalia

Dear Woody9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

i have sent email to the one provided.

many thanks

Dear Woody9, unfortunately, I haven't received any emails from you. Is the email displayed as sent in your outbox? Could you please try to send them one more time? Please, check if you used the correct email address - [email protected].

Dear Woody9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.