Dear Rosie3312000,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings from this casino in the past?

In the meantime, I would suggest checking our review for Planet 7 Casino: http://www.kpvfaw.com/Planet-7-Casino-review:

?The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

?That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela I tried using Bitcoin and it was just too confusing , I loved using Neteller but they stopped it for the United States players don’t know why?too bad casino’s don’t use PayPal or Vermo those are easy to use thanks again appreciate everything your doing for me. Maureen C*******

Thank you very much, Maureen, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rosie3312000,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Greetings all,

I've reviewed the situation and I'll see what I can do to move things along for you Rosie3312000, all the necessaries should be in place from what I see so hopefully we'll have some movement shortly.

Best wishes,

Nick and Planet 7

Hi Branislav

I first off want to Thank you for helping me out with my issue with Planet 7 , it is much appreciated, I see that Planet 7 responded and hopefully that was a supervisor responding and not just their customer service rep. However that’s the response I kept getting saying that they’re escalating my payment for the past 10 weeks, what is not right I know I hit 1,000 back in August and say someone hits $10,000 3 days ago and they’re going to pay that person 1st??? That’s not right! ( pay by tiers I learned) it should be 1st come 1st serve.) but I do appreciate all your help thank you.Maureen

Hello Nick,

I would appreciate a lot if you could keep us updated and let us know when the payment is sent to the player.

Thank you and I am looking forward to hearing from you.

Typical response from Planet 7, that’s what they’ve been telling me for weeks! Just a fyi….Maureen

Greetings all,

Approval on the requested withdrawal was completed and we should be seeing payment go out the door within the next couple business days (if not today). Once we have issued payment to our 3rd party payment providers it is generally 3-10 business days before it is reflected in your bank account.

Let us know when it comes in Rosie3312000!

Best wishes,

Nick and Planet 7

Dear Rosie3312000,

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Thank you Branislav, you will be 1st to know when I finally receive my payment. Thank you again…. Maureen

Thank you, Maureen.

We hope to see your complaint resolved soon!

You helped move it along I believe, and I really appreciate it… Maureen

Hi Branislav, I Finally received my money, I appreciate all your help thanks again. Maureen….

Thank you, Maureen, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, www.kpvfaw.com